Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.
The Royal Caribbean Group’s Celebrity Sales Team has an exciting career opportunity for a full time Manager, Corporate & Incentive Sales reporting to the AVP, CMIC & Galapagos Sales.
This position will be working onsite from Miami.
Position Summary:
Primary role of position is to grow corporate direct meeting and incentive business. By calling directly on corporations, the sales manager must negotiate business to meet assigned goals and corporate objectives. This Corporate Sales Manager will manage all sales and marketing efforts with corporate clients either direct or through Incentive House accounts in their designated geographic territory. Corporate Sales Manager will be required to develop lead generation strategies, relationships with corporate decision makers and rapport with high-level executives.
Essential Duties and Responsibilities:
Create awareness and preference for the Celebrity Cruises brand as the right choice for corporate meetings and incentives. Develop relationship with Fortune 1000-decision-makers. Establish business relationships with incentive houses and direct corporate clients. Responsible for lead generation, cold calling and qualifying independent entrepreneurial thinking to open new revenue streams with new travel accounts. Manages all sales and marketing activities to corporate business in their assigned territory. Expand on past corporate client business and capture additional opportunities from these accounts. Increase revenue penetration. Ensure we are selling at appropriate yields. Develop business contracts with legal counsel. Develop reporting and technology enhancements to track business and success. Leads the develop presentations, marketing collateral and support for market. Apply strong analytical, financial, conceptual and strategic thinking skills to objectives and performance. Establish cross-functional relationships with the shipboard and corporate staff by building trust and respect. Maintain all records and correspondence for all corporate business in the Siebel system. Ability to analyze market trends and adapt business plans accordingly to surpass business objectives. Manage multiple non-standard situations simultaneously and independently. Be the expert in the corporate sales arena monitoring competitive cruise line policies, pricing, etc. Work closely with regional trade associations. Carefully follow the corporate sales systems and protocol with discipline and consistency. Manage budget expectations for the territory. Identify and qualify new areas of opportunity. Responsible for supervising, coaching, monitoring and developing support sales staff to meet and exceed corporate expectations. Accountable for Associates execution of the fulfillment phase of the sales process for all accounts. Responsible for complete knowledge of Celebrity Cruises products and destinations appropriate to the meeting and incentive market. Features and capacities of vessels. All applicable sales packages and programs. Automated booking tools.
Qualifications, Knowledge and Skills:
7+ years outside Sales experience required. Bachelors degree preferred. Previous cruise line or travel industry experience preferred. Proven success and skill in creating, negotiating and closing business with top producing corporate accounts must be demonstrated. Experience in both direct corporate sales as well as through a distribution channel is very important. Past/current history in incentive or meeting knowledge highly recommended. Must be able to travel (30% +). Established success and advanced proficiency in the core competencies. Strong analytical, financial, conceptual and strategic thinking skills as well as Word, PowerPoint, Excel and Sales Force. Effective communicator in meeting/conferences/trade show settings. Business Effectiveness. Drive for results. Use advanced industry and functional expertise to make timely and sound decisions. Demonstrates effective strategic thinking to ensure decisions are aligned with corporate goals. Utilize financial principles and models to develop and implement effective business solutions. Interpersonal Effectiveness. Understands customer requirements, needs and expectations. Seeks feedback to ensure exceptional customer experiences. Removes barriers to ensure customer satisfaction. Ability to relate to people in and open and honest manner. Initiates relationships as a key priority for success. Ability to display the highest level of personal integrity, build trust, take responsibility for personal and organizational results, and strive for continuous improvement. Positive attitude, excellent communication skills, energy and resiliency are also required.
We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.