**Intro** Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! **Why you'll love this job** + ​​This job is a member of the Inflight Team within the Customer Experience Division. + ​Responsible for assisting in the overall direction of American Airlines' catering operations at 100+ locations worldwide. **What you'll do** + ​Manages a team of field based regional managers that provide day-to-day oversight and auditing of catering locations + Improves mainline and Regional caterer operational performance through continuous monitoring and accountability + Collaborates with American Airlines’ Airport Leadership & Commissary leadership to achieve catering performance goals and successfully implementing changes to inflight service offerings + Drives Customer and Flight Attendant feedback into operational improvement + Manages new market start-ups to ensure caterer competence and execution + Collaborates with Procurement, Finance and Inflight Dining Services peers to develop and implement department initiatives + Assists Airport Operations teams in achieving dependability goals **All you'll need for success** **Minimum Qualifications- Education & Prior Job Experience** + ​Bachelor’s degree in relevant field or equivalent experience/training + 4 years experience with airline catering and/or Commissary operations + 2 years previous management and team development experience + Knowledge of employee relations, including labor/management relations + Knowledge of World Food Safety Guidelines **Preferred Qualifications- Education & Prior Job Experience** + Must be able to travel up to 30% **Skills, Licenses & Certifications** + Results driven leader with the ability to balance multiple priorities simultaneously + Strong leadership and coaching skills + Experience leading significant change initiatives successfully + Knowledge of Microsoft Office to include Word, Excel, Outlook, etc. + Ability to demonstrate impeccable ethics in the area of corporate governance, financial reporting, and team development **What you'll get** Feel free to take advantage of all that American Airlines has to offer: + Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. + Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. + Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need. + 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. + Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more **Feel free to be yourself at American** From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American. EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.