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*This is a hybrid role requiring working from our Coppell, TX office on a weekly basis*

Wolters Kluwer is a leading provider of innovative tax and accounting software solutions, dedicated to empowering individuals and businesses with tools that streamline financial management and enhance compliance. We pride ourselves on delivering exceptional value to our clients through cutting-edge technology and unparalleled customer service.

As the Manager, Inside Sales for Tax Professional, Small Firms; you will lead a team towards achieving departmental sales goals while ensuring consistent performance and customer satisfaction. You will be responsible for driving sales strategies, optimizing processes, and managing resources efficiently. Your role is vital in shaping a high-impact sales strategy and fostering a cohesive, motivated team environment.  You will report to the Director, Field Sales – Tax & Accounting North America.  Specific job responsibilities are outlined below:

YOU WILL

Lead and manage the inside sales team to meet and exceed sales targets and KPIsDevelop and execute sales strategies and action plansTrack and analyze sales performance metrics, providing insights for improvementEnsure seamless operation of sales processes and efficient use of CRM toolsAddress escalated customer issues and ensure high levels of customer satisfactionActs as a customer advocate/peer to ensure all potential service objectives are addressed and metRecruits, interviews, selects, and onboards new sales reps to the team and continually develops interviewing skills to select candidates with the skills, knowledge and talent to succeedTrain and develop team members to enhance their sales skills and product knowledgeProvide regular, ongoing, one-on-one coaching with sales reps to continually enhance their sales success and development; evaluate skill levels throughout the entire sales cycle (prospect, question/develop, demonstrate, propose, negotiate, close) to identify strengths and weaknesses, and assist with plans and ideas to improve their effectiveness; utilize all available coaching opportunities including:  regular 1:1 meetings, joint customer calls, phone observations and sales strategy planningCollaborate with marketing to develop lead generation initiativesRepresent Sales in various cross functional forums including business reviews, continuous improvement projects, strategy development, etc. Implement and monitor adherence to sales policies and proceduresCompile and present sales reports to senior managementWork effectively in situations involving shifting priorities and rapid change, demonstrating ability to cope well with challenging circumstances and leading teams through changes with positive outcomesFoster a positive and dynamic team environment that encourages continuous improvement

YOU HAVE

Education:

Bachelor's degree or equivalent years’ of relevant work experience

Minimum Experience:

3+ years of sales management supervisory experience or completion of Wolters Kluwer Future Leaders Training Program and/or other applicable relevant leadership experience5 or more years of successful strategic/solutions sales experience or related disciplineDemonstrated ability to effectively coach individuals to attain sales resultsDemonstrated ability to provide ongoing training and development to a sales team

Preferred Experience:

Prior sales of software/SaaS or other relevant subscription-based product solutionsPrior relevant work experience or working knowledge of the Tax & Accounting industry including familiarity with terminology, principles and practices

Other Knowledge, Skills, Abilities, or Certifications:

Demonstrated learning aptitude -- ability to absorb and apply extensive industry and product knowledge to customersDemonstrated ability to collaborate with internal business partnersExcellent interpersonal skills, working effectively with a wide range of people at all levelsStrong written and verbal communication skillsHighly goal-oriented, focused on achieving/exceeding expected results Strong customer focus--dedicated to meeting the expectations and requirements of customers and acts with customer in mind

TRAVEL

Up to 10% annually for company/industry events or trade shows