Manager, Installation Services

About Solera: Solera is a global leader in data and software services that strives to transform and optimize every touchpoint of the vehicle lifecycle journey. We leverage our extensive data and AI capabilities to deliver superior solutions that empower our clients in the automotive and insurance industries. Our Fleet Vertical team focuses on delivering cutting-edge solutions to enhance fleet management, safety, and efficiency.

Job Overview: Solera Installation Services is currently seeking a Manager of Installation Services to oversee a team of Installation Coordinators. This individual will manage the team(s) and installation processes for Solera’s automotive and/or fleet verticals and will play a crucial role in ensuring smooth and efficient installations of our solutions for our clients. This individual will be driven, customer-centric, and adept at thriving in a dynamic, fast-paced environment. The role demands excellent organizational, communication, and problem-solving skills to meet the evolving needs of our clients and internal teams. You will work closely with your team(s), peers, and Solera customers to ensure customer satisfaction through the initial and ongoing installation services provided to our customers.

Key Responsibilities:

Work with Installation Coordinators, Sales, Account Management, and other Solera leadership to ensure clients have a timely and quality installation of automotive and/or fleet products. Oversee a team of Installation Coordinators to develop, improve, and maintain installation processes and ensure SLAs are met while driving customer satisfaction.  

Qualifications:

•Bachelor's degree or minimum 5 years- combined experience in training/implementation/technical support/ logistics/Automotive Retail•Excellent written and verbal communication skills•Ability to set expectations and communicate goals and objectives with customers and team members•Ability to work independently and collaboratively•Working knowledge of hardware installation, fleet management systems, telematics, and/or automotive related technologies and/or experience is preferred.•Experience with web and mobile device technologies•Ability to multi-task, work successfully under pressure and effectively manage time and workload•Ability to understand and escalate issues efficiently and appropriately•Ability to identify new opportunities for process improvement•Possess outstanding decision making and analytical skills•Serve as a knowledge resource and escalation point for customers, team members, and peers

What We Offer:

Growth Opportunities: Opportunities for professional development and career advancement within a global leader in the industry.

Innovative Environment: Work with cutting-edge technology and innovative solutions that make a real impact on our clients.

Comprehensive Benefits: Competitive salary, health benefits, and other employee perks.

How to Apply: Interested candidates are invited to submit their resume and cover letter detailing their qualifications and experience relevant to the Installation Coordinator role at Solera.

By joining Solera as an Installation Coordinator, you will be part of a dynamic team dedicated to revolutionizing fleet management through innovative solutions and exceptional customer service. If you are passionate

about making a difference and thrive in a challenging environment, we encourage you to apply.

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