About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

The Manager, IT Delivery is a skilled project manager for data and analytics initiatives and projects across the Commercial Division and supported lines of business.  

 

The Manager uses Microsoft Project, Monday.com & Jira software utilizing Waterfall & Agile delivery methodology to organize and lead teams through use cases and other development projects.  Team members may include business stakeholders, product owners, IT data engineering, IT security, business data analytics and data science.  The project manager adjusts plans, schedules and approaches based on the priorities and the type of project (experimentation vs. production-grade).  Project may vary in size from only a few members to up to 40+ across many divisions.  

 

The manager is a skilled and proficient communicator and translator of needs across internal and external project team members.  

 

This role is based in Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to the Director, IT Delivery. This role involves interactions with all departments within Four Seasons, platform providers, and service delivery partners.  

 

Key Activities 

 

Project Management  

 

Develop and actively manage projects as assigned, defining all dependencies (internal, external, interproject) and critical path to completion 

Manage project delivery team consisting of multiple vendors and Four Seasons resources across multiple time-zones, ensuring alignment on development timelines and seamless handoffs between teams as it relates to project deliverables 

Actively manage delivery process between requirements gathering, data ingestion, data modeling, pipeline development and data visualization via multiple delivery vendors 

Organizes and facilitates cross functional teams (project managers, product owners, IT data engineering, IT security, business, data analytics and data science for projects as assigned 

Own and manage the Data Engineering product backlog ensuring backlog is up to date, tickets include fulsome descriptions and tickets are linked where necessary 

Prepare and present program level reporting to project stakeholders and executives via weekly Project Review meeting 

Expert in Agile & Waterfall project delivery 

Facilitate Agile ceremonies including Sprint Planning, Reviews, Retrospectives, and leading Standups 

Administrator and co-administer various Jira boards   

Be the first point of escalation for project risks. Own the process of escalating risks and communicating to the appropriate parties in a timely manner 

Proactively identify and own the process of removing blockers in a timely manner 

Forecasts and schedules required IT expertise supporting the project identifying any conflicts, gaps or overlaps.  

Ensure projects transition successfully to operations and that operational considerations are captured during the build-phase 

Follows and implements Enterprise standards. policies and procedures for data and analytics project delivery 
 
 

Desired Skills 

 

Experience managing data projects end-to-end including: 

Data discovery 

Automation  

Data Modelling 

Reporting layer build (Power BI)  

Data Governance 

Ability to make the right decision and communicate those decisions clearly under pressure 

Ability and willingness to wear multiple hats throughout the delivery process if required (Scrum Master, Product Owner, Project Manager)  

High degree of self-motivation and strong initiative 

Effective personal persuasion skills 

Very strong problem solving skills  

Ability to manage volume of work and deal with global conference calls 

Expert in Waterfall/Agile project delivery 

Excellent verbal and written communication skills 

Excellent organizational and time management skills 

Vendor management experience, especially with professional services 

Strong leadership skills with the ability to achieve results through others 

Strong finance and budgeting skills 

Very strong conceptual, analytical, judgmental and communication abilities are critical. 

Strong negotiation skills 

 

  Technical Skills 

Microsoft Project, Monday.com, Jira 

Knowledge of OneStream, Dynamics 365, Kyriba, Longview systems is an asset 

Knowledge and understanding of data engineering in Microsoft Azure Environment + Toolsets (ADLA, ADF, Synapse, Data Bricks, AAS, Cosmos DB, FunctionApps, Logic Apps etc.) 

Microsoft Power BI delivery and support  

Microsoft Power Suite delivery and support 

Strong SQL query skills 

Strong history in Python, Csharp, Scala, Java, R, Python 

Data process improvement  

Working in large data sets 

Confluence, Jira, TestRail 

Helpdesk Tools and methods 

Microsoft Visio 

Microsoft Office Suite, very strong Excel 

 

 Experience, Education and Professional Qualifications 

Bachelor’s degree required, preferably in a business or IT discipline 

Certifications in Agile / PMI 

Minimum 3-5 years’ experience in Program Delivery 

Experience in commercial and contract management 

Experience with project management  

Experience in vendor management, specifically with professional services 

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid  

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.