Position Overview

As a Manager - IT Experience Design, you will be responsible for defining and executing the user experience strategy across Tiffany&Co.'s digital platforms, both back-end and front-end.You will build, manage and mentor a community of UX/UI designers, driving the design of intuitive, engaging experiences that embody the brands elegance.

Key Accountabilities

Team Leadership & UX Strategy

Define and execute a user-centric UX strategy, ensuring seamless and engaging digital experiences. Partner with cross-functional teams (IT, Digital, Retail, etc.) to align UX initiatives with business goals. Advocate for human-centered design, embedding UX best practices across Tiffany&Co.s digital ecosystem. Lead, mentor, and develop a team of UX/UI designers, fostering a culture of creativity, collaboration, and excellence. Plan and lead UX workshops, design sprints, and ideation sessions with cross-functional teams. Use facilitation techniques to drive alignment, problem-solving, and co-creation. Engage stakeholders in user-centered methodologies, ensuring design decisions are informed by research and insights. Present UX strategies, research findings, and design recommendations to executive leadership and key partners.

User Research & Data-Driven Insights

Establish and promote user research methodologies to inform design decisions. Conduct qualitative research, including usability studies, A/B testing, and user interviews. Leverage insights and analytics to optimize the digital customer journey.

Design Execution & Digital Excellence

Oversee UX/UI execution for high-priority digital initiatives such as eCommerce, Clienteling, and Omnichannel experiences. Ensure all designs adhere to Tiffany&Co.s brand identity, digital accessibility standards (WCAG 2.2 AA), and platform guidelines. Collaborate closely with developers, content strategists, and product teams to bring UX solutions to life.

Required Qualifications

5+ years of experience in UX Design, Product Design, or Digital Strategy. Proven experience managing and mentoring UX/UI designers in a fast-paced environment. Deep expertise in user-centered design, UX research methodologies, and design thinking. Strong knowledge of design tools and a solid understanding of front-end technologies. Excellent communication and stakeholder management skills. A passion for luxury, digital innovation, and crafting world-class customer experiences. Ability to work effectively in an Agile environment, balancing strategy with hands-on execution.

Preferred Qualifications

Fluent in English & French

The hiring range for this position ranges from $148,325- $174,500. The salary offered will be dependent uponcandidates relevant skills and experience