The Manager, Key Accounts sells Lincare Long Term Care services to existing nursing home corporations, nursing homes, GPOs, and other similar business-to-business healthcare accounts. Ensures customer satisfaction levels are high with corporate accounts.   JOB FUNCTIONS: Establishes and maintains relationships with customer accounts. Responsible for maintaining a predetermined number of contracts/nursing homes. Identifies and develops new business. Prepares for and participates in trade shows, exhibits and advertising campaigns. Conducts in-service for customers educating them in the use and application of Lincare equipment. Initiates resolution to complaints from customers with the appropriate management. Provides marketing information to management as requested and/or made available. Inputs and maintains Lincare's Sales Tracking System and submit reports as requested. Follows-up on lost-to-competition customers to identify problems with product or services and report to management. Assists in the preparation of sales forecasts. Understands and provides information on pricing information, and product information to customers. Negotiates and submits agreements for review & approval. May be required to set-up new customers, as well as perform facility assessments. Follows applicable policies and procedures of the Safety & Regulatory Manual regarding General Safety, OSHA (includes the proper use of Personal Protective Equipment), DOT (driving safety), FDA and Emergency Planning. Performs other duties as assigned Complies with all policies and standards