Job Overview Lead, manage and provide support to a team of Centralised Monitoring project coordinators (CPCs) in the management of the assigned activities. Manage staff according to the organization’s policies and applicable regulations Essential Functions • Lead, manage and provide support to a team of Centralized Monitoring project coordinators (CPCs) in the management of the assigned activities. Manage staff according to the organization’s policies and applicable regulations • Planning, assigning, and directing work, mentoring and assist in training of CPCs. Appraising performance and guiding professional development • rewarding and disciplining employees • addressing employee relations issues and resolving problems. Approve actions on human resources matters. • Establish a close working relationship with the global project team, operational teams and appropriate counterparts to ensure consistent quality, global delivery, productivity of all studies which may include sponsor specific standards and procedures. • Participate in the selection and on boarding process for new staff, conduct candidate review and interviews. Conduct on boarding training for new staff in conjunction with Human Resources and Global Talent training programs. • Ensure that the staff has proper materials, systems access and training to complete job responsibilities. Provide oversight for the execution of the training plan, SOP review and mentored training experiences, as applicable. • Participate in assigning staff to studies that are appropriate to their experience and training, track assignment of the staff to projects and report relevant metrics to management • Track staff output quality by conducting regular mini audits. • Participate and lead in investigation on quality incidents including root cause analysis, and identification of a robust CAPA (corrective & preventive action) plan. • Identify risks and issues and create appropriate corrective action plans to prevent or correct deficiencies in performance of staff. • Regularly track metrics as agreed with management for individual staff and the department • Participate in continuous improvement programs at a departmental level to ensure excellent service delivery and quality focus. Qualifications • High School Diploma or equivalent • 6-9 years’ relevant experience and/or equivalent combination of education, training and experience. 3-5 years relevant experience in line management. • 1) In-depth knowledge of and skill in applying, applicable clinical research regulatory requirements. • i.e., Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines. • 2) Basic therapeutic and protocol knowledge. • 3) Excellent written and verbal communication and interpersonal skills, including good command of English language and strong leadership skills. • 4) Excellent organizational and problem solving skills. • effective time management skills and ability to manage competing priorities. • 5) Strong ability to establish and maintain effective working relationships with coworkers and managers. • 6) Excellent customer service skills. • good presentation skills. • 7) Strong software and computer skills, including MS Office applications and maintain effective working relationships with coworkers, managers and clients. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes. To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us. EEO Minorities/Females/Protected Veterans/Disabled