At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright, and driven people. We are looking for a dynamic, organized self-starter to join the Global Operations Learning and Development (GOLD) organization’s, Continuous Learning Team.
The Learning & Development (L&D) Manager is responsible for designing, developing, and maintaining instructor-led (in-person or remote) trainings for our World-Wide Operations (WWOps) leaders. This role is critical in shaping the leadership development experience of this population, playing a pivotal role in optimizing the learning experience to ensure they are well-equipped to effectively support their team and the operation.
This person strategically builds strong business relationships, collaborating with Program Managers (PMs), Learning Business Partners (LBPs), Instructional Designers (IDs), business and program analysts, and WWOPs business leaders to deliver learning outcomes that solve team/organizational needs.
This person effectively prioritizes and deploys facilitated sessions, establishes metrics, and observes facilitators during sessions. The L&D Manager sets and balances team goals to optimize performance and effectively provides feedback and coaching to direct reports, developing talent and supporting career development.


Key job responsibilities
• Lead the design and implementation of innovative learning objectives, modality, and content within continuous learning programs.
• Oversee the development and maintenance of high-quality learning content and curriculum.
• Collaborate with business partners to ensure the relevance and effectiveness of the materials.
• Coordinate program delivery on a global scale, considering diverse needs and languages.
• Ensure that programs are accessible, engaging, and optimized regardless of delivery mode.
• Define key performance indicators (KPIs) to measure program success and impact.
• Use data and analytics to continuously assess and improve the learning offerings.
• Collaborate with various stakeholders, including HR, Operations, and Training teams, to understand learner requirements and incorporate feedback in the design and continuous improvement phases of a product.
• Manage the budget allocated, ensuring cost-effective solutions.
• Oversee external vendors and internal resources as needed to deliver high-quality learning solutions.
• Develop strategies to drive the adoption of new learning initiatives and champion change management processes to ensure behavior changes are realized.
• Communicate program progress, updates, and outcomes to senior leadership and relevant stakeholders.