Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

Our DXC Insurance BPaaS and BPO services help our customers optimize and transform operations, lower costs, increase agility and open new channels for growth. Our people, technology and best practices improve and automate highly complex business processes across front, middle and back offices — while facilitating customer experience transformation

The Manager of Policyholder Services is a client-facing business leader responsible for overseeing back-office transaction processes, projects, remediations, and business initiatives. This role demands extensive experience in the life insurance industry, strong knowledge of systems and workflows, and exceptional client support capabilities. The manager ensures efficient, compliant operations while providing guidance to internal teams and delivering exceptional service to customers.

Essential Job Functions:

Operational Oversight:

Manage day-to-day business process transactions to meet contractual turnaround times and quality service levels.Lead and mentor onshore and offshore teams of senior analysts and analysts, providing guidance and support.Monitor performance metrics and implement process improvements to enhance productivity and quality.

Client and Compliance Management:

Address escalations, complex research scenarios, and audits, ensuring compliance with regulatory and client standards.Actively manage C-level negotiations, fostering strong relationships and aligning services with client expectations.Collaborate with senior management to develop and execute process-related strategies aligned with business goals.Prepare and present performance reports to senior management and clients.

Process Improvement and Leadership:

Evaluate and refine business processes to gain efficiencies, increase quality, and reduce costs.Provide operational leadership for strategic projects, including system upgrades and process changes.Act as a liaison between clients and internal teams, fostering strong partnerships and communication.

Budget and Vendor Management:

Contribute to budget development, resource allocation, and cost management.Oversee vendor relationships, ensuring contract specifications and delivery expectations are met.

Experience and Qualifications:

Education and Experience:

Bachelor’s degree in a relevant field or an equivalent combination of education and experience.A minimum of 7+ years of experience in the life insurance industry, with demonstrated leadership in managing teams and operations.Experience managing both onshore and offshore teams.

Certifications and Skills:

FINRA Series 26 certification is highly preferred.Proven ability to handle complex client needs, operational strategies, and C-level contract negotiations.Expertise in developing and managing implementation plans, budgets, and work schedules.Strong skills in performance analysis, forecasting, and data-driven decision-making.

Leadership:

Experience in hiring, training, and evaluating employees to optimize team performance.Capability to address performance issues and manage personnel actions, including promotions and salary adjustments.

Work Environment:Remote Work:This position is fully remote within the United States.

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $73,100 - $135,800.

Full-time hires are eligible to participate in the DXC benefit program.  DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

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Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.