A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

We are currently seeking a high caliber professional to join our department as Manager, Local Payment and Infrastructure

Principal responsibilities

Manage and execute implementation of retail payments initiatives, ensure quality deliverables which meet internal and external customers’ requirement.Plan, formulate and deliver business strategic KPIs or initiatives aimed at achieving seamless customer experience, streamlining the end-to-end operation process, sustaining business growth and competitive edge of retail payment products and services.Maintain timely communication with various stakeholders throughout the product lifecycle to ensure requirements are aligned with business objective.Liaise with various stakeholders to manage initiatives to address the changing customer and business needs.Enhance local payment system via customer centric digital payment journey and capture opportunities from regulatory changes. Enrich customer engagement via commercialization of payment capabilities and throughout customer lifecycle. Prepare relevant strategy papers, business proposals and reports for presentation to senior management.Keep abreast of the latest compliance requirements of the Group, Bank and regulatory authorities, initiate necessary internal and external communication plan, internal procedural and system changes.