Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Purpose

This is a loyalty solutions / sales specialist and delivery role responsible for selling in and project implementation of a suite of different loyalty and rewards technologies and technological platforms to enhance Visa’s innovative position and client relationships with issuers, merchants, FinTechs and drive incremental revenue for Visa in technology intensive value-added services.    

Principle Responsibilities/Key Results Area

Market Knowledge

Understand loyalty technology concepts, systems, and operations, global loyalty industry market trends, loyalty ecosystems from a business, technology, process, integration and data design perspectiveUnderstand the competitive loyalty landscape and payment/fintech vendor ecosystem within Central Asia, Kazakhstan and Uzbekistan, primarilyDevelop and expand partnerships with external parties - merchants, aggregators, vendors - to arrange and coordinate partnerships, development and product activities and promotional campaignsHelp identify and deliver against the technological needs of clients (Issuers, Merchants) in markets of Central Asia, relating to innovative platform products, advanced consumer experiences and payment and rewards facilitating solutionsEffectively package, sell and deliver robust consumer loyalty solutions for clients and merchantsDevelop thought leadership and best practices for delivering digitally rich customer experiences in an agile, data driven environment

Product Development and Delivery

Ensuring the successful implementation of the loyalty solutions road map through the definition of a common set of design and process standards, partnering with merchants, payment product vendors and implementation teamsDrive loyalty product sales and delivery including project management, understanding and developing solutions, processes and collateral, that allow the products and capabilities to be taken to CA delivered in a bespoke manner to clientsWork with the wider payments stakeholder groups to ensure implementation of the products and services with minimal risk & optimize deliveryUnder the guidance of line manager work with the Business Development and Product teams as well as other stakeholders to implement key solutions and drive revenue targetsResponsible for client program design, documentation, client billing and vendor implementation managementSolicit and synthesize feedback from clients and the markets to influence the product development roadmap

Business Casing and Product Performance Management

Ensure creation of Business cases for new initiatives and prepare financial projections, working closely with Finance, Business Development and other stakeholders to validate assumptionsTrack the performance of solution/product implementations, launches and programs, whilst providing regular reporting and dashboards (either available or personally developed)

Financial & Organizational Scope

Ensure achievement of financial targets outlined in business cases developed for the implementation of products / solutionsBudget management and control (tracking, planning etc.) Must be able to work effectively in a matrix, cross-functional organization structure and participate in cross-functional projects, especially relating to innovation, benefits, consumer experiences, product and solution design & delivery.

Reporting Relationships & Interactions

Role will be located in Almaty, Kazakhstan

Individual contributor roleInteracts regularly with management in Products, Country management, Sales, etc.  This individual is expected to comfortably present to and interact effectively with medium and senior Visa management and staff.This position will involve frequent interaction and communication with key Visa stakeholders, including financial institutions, strategic merchants and vendors, government departments, processors.Multicultural sensitivity and interpersonal relationship management skills are essential including the ability to work effectively as part of a team.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Required Experience (education, skills - professional/technical/business)

Bachelor’s and/or Master's degree or equivalentFluent English is a must5-7 years of experience in the areas of Loyalty and Product Management, Banking or RetailProject management knowledge and/or certificationVery strong technical and functional background in Loyalty Applications Products, having relevant UX/UI Architect experienceExperience in systems integration projects that involve open-source technologies and implementation utilizing cloud based computing and APIsExperience in delivery of customer facing solutions with an innovation focusQuickly adapt to rapidly evolving and changing business priorities along withdelivering programs leveraging technology and innovationExperience with Agile developmentProven track record of successful plan execution in a fast-paced environmentProven ability to execute independently and operate successfully within a matrix/team environmentProficient user of all Microsoft Office products

Beneficial to have:

Knowledge of Visa's system process is a plusInternational business experience is a plus

Key soft skills:

Solid interpersonal skills and ability to work effectively within a matrix organizationStrong verbal and written communication skillsSelf-directed and motivatedLogical based reasoningService-delivery orientedHas an entrepreneurial spiritResults driven discipline

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.