Summary:
ASPCA Spay/Neuter Alliance (ASNA) is the premier training center for high-quality, high-volume companion animal sterilization. Altering an average of 20,000 shelter, rescue, and publicly owned companion animals annually, ASNA has trained more than 6,500 veterinary professionals and fourth year veterinary student externs at our campus in Asheville, NC since 2005. ASNA is proud to set the bar for the standard of care in HQHVSN and provide world-class spay and neuter surgical instruction to veterinary professionals and students.
The Manager, Medical Assistants (MMA) is responsible for overseeing and supporting the performance of a team of ASNA Veterinary Assistants and Kennel Assistants. The primary goal is to create and maintain a team of medical assistants that excels in providing the medical and patient care support required to operate a state-of-the-art HQHVSN surgical and training facility. This position requires a person with diplomatic and outstanding communication skills, an insatiable desire to impart knowledge, an innate ability to foster teamwork, and an unrelenting determination to elevate each individual team member to be high functioning and perform their duties consistent with best practices. Fundamental expectations for this role are maintaining a consistent presence and involvement in daily medical/surgical operations, training internal and external trainees, participating enthusiastically on the Leadership Team, and possessing a sincere commitment to the success of this team of veterinary medical professionals to support the mission of ASNA and the ASPCA. This position reports to the Director, Medical Support [Logistics or Operations] (DMSL or DMSO) and is based in Asheville, North Carolina.
Responsibilities:
Responsibilities will include, but are not limited to:
Operational Support and Training (50%)
Participate in relationships and communications with private sector veterinarians, professional associations, professional advisors, vendors, transport partners, public clients, mentees, and internal ASPCA departments and professionals
Provide regular surgical, medical, and training operations support and fulfill every duty of the Veterinary Assistant and Kennel Assistant
Be well versed in ASNA/ASPCA protocols, procedures, and standards of care, and train and guide implementation of these subjects to all audiences
Provide a safe and compassionate environment for staff, clients, and animals in ASNA care
Ensure that all team members have received training in, and have mastered, low-stress animal handling skills and that they implement these handling techniques consistently in all their interactions with animals
Provide support for ordering and inventory
Leadership (45%)
Practice and encourage open and transparent communications in all interactions, seek out regular feedback from team and peers, and receive feedback in the constructive spirit intended
Supervise and support the Medical Assistants by creating and maintaining a team of high-functioning veterinary medical professionals that excels in the duties required to support ASNA operations:
Lead direct reports through regular 1x1 meetings and annual performance management processes including but not limited to performance reviews, merit process, and goal setting
Provide unified management support to ensure that all team members have the tools and support needed to be successful and high performing
Provide regular feedback to direct reports utilizing routine management techniques
Serve on the Leadership Team
Support other workstream efforts
Instill the guiding principle that everyone can, and should, actively support the animals’ behavioral and mental health in everything they do
Engage in all necessary activities of the medical assistant team lifecycle including but not limited to interviewing, hiring, training, performance coaching, succession planning, salary changes, promotions, and terminations
Professional Development and Organizational Support (5%)
Commit to operating in alignment with our Core Values of Commitment, Ownership, Team, Elevate, and Impact!
Enforce all policies related to operational and environmental safety of patients, staff, and visitors related directly to medical operations
Serve in any role as needed and qualified for to support all daily operational processes for successful and safe completion of surgery and training program goals
Fully engage in the self-performance management process including annual reviews, regular feedback sessions, required compliance training, and goal setting
Maintain all licensures and credentials pertinent to the position
Actively seek individual development opportunities in relation to job function
Travel up to 5% as needed
Under the supervision of the DMSL or DMSO, and in respect to medical assistant operations, ensure:
Smooth and efficient operation of ASNA surgical, medical, and training programs
Program policies and strategies support ASNA’s high standards of quality and best practices
All aspects of operations are enforced with campus-wide consistency and adherence to all federal, state, and local regulations
A positive learning environment across campus supportive of ASNA culture
Participate in assigned ASNA department and program specific projects, cross-departmental working groups, and any other assigned commitments to support ASPCA’s 2030 goals
Perform all other duties as assigned by the DMSL or DMSO or the ASNA Senior Leadership Team
Qualifications
Exemplifies the ASPCA’s Core Values:
Has Commitment and dedication to improving the lives of animals
Demonstrates Ownership and feels responsible for outcomes
Believes in Team – that we are stronger together
Seeks to Elevate others and reimagine what is possible
Focuses on Impact, specifically making change for animals
Possess outstanding interpersonal communication skills
Ability to plan, organize, and effectively present ideas and concepts in verbal and written form, and to introduce and implement policies and procedures effectively
Ability to multitask and deal professionally in an environment of constantly changing priorities
Ability to work in both a team environment and independently
Ability to work in physically and mentally challenging conditions
Flexibility in schedule to accommodate program needs, which could include varied daily shifts, weekends, evenings, and holidays
Ability to understand that patient death is a regrettable but an inevitable part of the medical profession and adopt a healthy coping strategy for such events
Provide a valid driver’s license upon hire and pass a motor vehicle history check demonstrating a safe driving history.
Possess working knowledge of basic computer/technology skills including email and Microsoft Word
Ability to lift 35 lbs/16 kgs without assistance and over this weight with assistance, and the ability to consistently stand, bend, lift, and climb during the course of a regular work shift
Education and Work Experience:
High school diploma, GED, or equivalent
Minimum 2 year as a medical assistant in a clinical setting
Preferred 1 year as a HQHVSN medical assistant
Preferred 1 year in a teaching, intensive coaching, or learning environment
Fear Free Shelter certification within 60 days of hire
Compensation and Benefits:
Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.
The target range for this position is $29.33 - $31.73 per hour.
For more information on our benefits offerings, visit our website.
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Qualifications:
See above for qualifications details.
Language:
English (Required), SpanishEducation and Work Experience:
High School Diploma (Required)1-2 years management experience, 3-5 years veterinary hospital and/or shelter experience, Eligible for certification as a euthanasia technician in New York State, Fear Free certified or obtained within 60 days of employment
Our EEO Policy:
The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.
Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.
Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.
ASPCA is an Equal Opportunity Employer (M/F/D/V).
About Us:
The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.
The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.
The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.
At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.
Applicants that are residents of Colorado: Per CO Senate Bill 23-058, we cannot generally request or require any age-related information (i.e., age, DOB, attendance or graduation dates from an educational institution) on an initial employment application; this includes any age-related inquiries in the initial interview. We are permitted to require/request additional application materials; if those materials contain any age-related information, an applicant may redact the information before submitting an initial employment application.
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