Bring Your Amazing Self to Work
At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.
Job Overview
The Manager, Merchandising Operations & Support owns the end-to-end process for the drop ship program. The Manager serves as the operational liaison between merchandising, technology, vendors, and accounts payables, facilitating onboarding, migrations, issue resolution, and reporting.
This Manager builds strong relationships with business partners and maintains a solid understanding of merchandising processes to continuously improve and operate more efficiently across digital products and vendor direct programs. They also possess the agility needed to drive both existing and new initiatives related to digital fulfillment.
What You Will Do
Develop and execute drop ship strategies to maximize growth and profitability. Serve as the liaison for all drop ship onboarding for both Macy’s and Bloomingdale's. Collaborate cross-functionally to identify and implement operational and systemic process improvements. Oversee the project management of vendor onboarding, working with merchandising to ensure that vendor products are ready for a successful and timely launch. Continuously optimize the onboarding process for new vendors, meeting timeline targets and capacity levels. Manage relationships with shipping carriers and external providers involved in vendor onboarding activities. Ensure that all vendor compliance documentation and contracts (e.g., pack slips, shipping labels, vendor direct contracts) are updated and accurate. Regularly create and provide status reports to key stakeholders. Lead training sessions for merchants on the onboarding process and best practices. Maintain and update vendor direct merchant and vendor-facing documentation and best practices. Lead a team responsible for supporting and managing the day-to-day onboarding process. Ensure accurate maintenance of all data for drop ship suppliers in our systems.
Skills You Will Need
Project Management: Proven ability to oversee vendor onboarding projects, ensuring timely and successful product launches.
Operational Improvement: Skills in identifying and implementing operational and systemic process improvements to enhance efficiency.
Vendor and Carrier Management: Experience managing relationships with shipping carriers and external providers, and ensuring compliance with documentation and contracts.
Cross-Functional Collaboration: Ability to work effectively across functional teams, including merchandising, technology, vendors, and accounts payables.
Leadership and Training: 3+ years of management and training experience, with strong leadership skills to guide a team and conduct training sessions.
Communication Skills: Excellent facilitation and interpersonal skills, with the ability to present information clearly and maintain open communication with stakeholders.
Data Management: Proficiency in maintaining and managing accurate data for drop ship suppliers within systems.
EDI Integration Knowledge: Working knowledge of EDI integrations and how they apply to drop ship and marketplace operations.
Microsoft Office Proficiency: Knowledge of MS Office programs, including Word, Excel, and PowerPoint.
Agility and Adaptability: Ability to drive and manage both existing and new initiatives related to digital fulfillment with agility and a focus on continuous improvement.
Who You Are
Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way. Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 3-5 years of experience in eCommerce drop ship or marketplace onboarding, with a strong understanding of drop ship strategies and processes. Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision. Able to work a flexible schedule based on department and company needs.
What We Can Offer You
An inclusive, challenging, and refreshingly fun work environment Competitive pay and benefits rooted in principles of equity Performance incentives and annual merit review Merchandise discounts Health and Wellness Benefits across medical, dental, vision, and additional insurance Retirement Savings Plan with 401k match opportunity Employee Assistance Program (mental health counseling and legal/financial advice) Resources for continuous learning, career growth, and leadership development 8 paid holidays Paid Time Off (first year prorated depending on start date) Tuition reimbursement program Guild education benefit funds 100% of tuition, books, and fees in designated programs Colleague Resource Groups (CRGs) and give-back/volunteer opportunities Empowerment and autonomy to perform impactful work with tangible results
About Macy’s
Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.
Bring your creativity, energy, and ideas to the Macy's team – Apply Today!
This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
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