Job Description Job Purpose Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work with cutting-edge technology and business challenges in the financial sector. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism. We are seeking an experienced Manager to join our Network Engineering Global Support team. The Network Engineering Global Support Team is responsible for a large diverse suite of network technologies including Firewalls, routers, switches, CDNs, IP routing, and load balancers. Team members interact with colleagues across all infrastructure verticals as well as various project stakeholders across the business. The Manager plays a critical role in the management and oversight of the day-to-day activity of their regional team. Ensuring team members can perform to the best of their abilities. The Manager will proactively work to remove obstacles that may inhibit team members from achieving this objective while ensuring an inclusive and collaborative environment. Responsibilities Manage team’s day-to-day activity Build, implement and maintain procedures for existing and new product rollouts Oversee and execute projects/procedures to drive increased operational efficiency in both new and existing workflows Manage the preparation and distribution of team projects and assignments Ensure team works to strict standards and compliance requirements Detect, identify and resolve incidents that arise. Liaise with vendors and internal stakeholders to resolve issues that may arise Monitor team quality and ensure team members follow process to ensure team targets are met and exceed and maintain team performance reporting though ServiceNow analytics reports, to identify hotspots and potential issues before they arise. Lead, support, and/or participate in cross-departmental projects as required Foster an inclusive and collaborative team environment through coaching and mentorship. Knowledge and Experience 7+ years of relevant work experience (Firewall administration, IP routing, and/or load balancing) General understanding of all OSI layers and technologies 2+ years of direct management experience Strong Microsoft Office skills; especially Excel and Visio Thoroughness, attention to detail and the ability to think and work both independently and within a team environment Service oriented toward both internal and external clients Strong organizational, prioritization and time management skills Project Management experience a plus Good written, oral, interpersonal, and presentation skills with the ability to interact with all levels within an organization B.S. in CS/IT or equivalent relative experience\ Schedule This role offers work from home flexibility of one day per week.