Work Location : Cote D'Ivoire - Abidjan Type of Post : Not Applicable Other Possible Location : Remote Work Location Funding : APPROVED Expected Travel : up to 30% Type of Contract : Local Language Requirement : English, French Application Deadline :  Employee Duration : Full-Time  

 

Other possible work locations: Any country where CARE USA operates in the West Africa Region.

 JOB SUMMARY:

The Manager, Infrastructure Operations – West Africa Regional Management Unit (WARMU) is a key position in the region, leading the execution of IT infrastructure strategy, architecture, service delivery, standards and procedures for the enterprise. This role works with both regional management and country office IT staff to implement, monitor, and maintain core network services, and helps plan future IT investments to support changing business needs.

The person in this role must be a good communicator, capable of developing and maintaining strong, collaborative relationships with staff at the regional management level, as well as staff at all levels in country offices. 

At the regional level, this role acts as a liaison and advisor between the IT organization and other parts of the business. Using your knowledge of the overall technical direction, IT policies, processes and procedures of CARE USA,  will advise of potential opportunities and challenges with upcoming programs/projects including a technology component. 

At the country office level, this role provides technical guidance and hands-on assistance to local IT staff on all aspects of network infrastructure design, installation, configuration, maintenance, monitoring and troubleshooting. At times, you may deliver technical training to different groups of staff, including IT, Executive, Program, and Support staff. The ability to simplify and explain complex technical concepts to non-technical audiences will help to smooth the acceptance and adoption of technology in all areas of the business.

This role reports to the Senior Manager, Network Infrastructure

RESPONSIBILITIES:

Regional Infrastructure Operations Management and Leadership

Provide oversight of the implementation of CARE’s ICT Infrastructure Operations Services strategy across CARE offices in the designated region.  Provide consulting services to CARE’s Country Offices and Regional Management Units in the designated region for assessing, determining needs, strategic planning and implementing technology globally.  Work with the department managers and staff to develop team strategies and goals that align with the organization ICT strategies. 

Oversight and support of technical operations 

Tier 3 support for the resolution of all customer support issues for the technical infrastructure, including but not limited to LAN/WAN, last mile Internet, data connectivity, IT security, and telecommunications. Using CARE’s monitoring tools, set appropriate thresholds for alerts. Provide mentorship and learning opportunities for IT staff in country offices. Provide practical direction to country office IT staff and clearly communicate a shared vision. Ensure alignment with CARE USA’s network standards. Being flexible when dealing with and managing changing conditions in the organization.  Responsible for relationship management of the team’s customers and peers. This includes: Understanding the customer’s business strategy and goals
Working with the customer to identify and prioritize their infrastructure service level needs.
Establish positive and collaborative relationships with other team members and peers.

Network and System Security

In conjunction with cybersecurity staff, participate in the implementation and management of both physical and logical security for network systems. Tasks may include application and operating system hardening, vulnerability assessments, security audits, TCP/IP, intrusion detection systems, firewalls, etc. Ensure network devices are patched to mitigate known security vulnerabilities. 

Vendor Management

Participate in the selection, negotiation, acquisition, and monitoring of IT hardware, software and services (e.g. ISP contracts) for the designated region. Monitor service issues through the vendor support process and escalate as appropriate

QUALIFICATIONS:

Bachelor’s degree in computer science or equivalent combination of education and work experience. 8+ years working in an IT environment. Preferably working in an international NGO.  5+ years of experience in hands-on systems or networking support roles. 5+ years as a team lead or manager for network or systems engineers. Excellent written and oral communication skills are a requirement for the position. Self-motivated and capable of working independently.

 

There are individuals who may use CARE’s name and trademark in emails and on websites in an attempt to solicit fees from interested job-seekers. Some examples of these fees are placement fees or immigration processing fees. CARE does not use recruiting or placement agencies that charge candidates an up-front fee of any kind. Occasionally, CARE does employ recruiting or placement agencies to help us identify candidates for specific employment within CARE. If you’re contacted by a legitimate recruiting or placement agency, there should be no charge to you. If you suspect that you have been a victim of fraud from someone purporting to be CARE, please contact us at legal@care.org. Please do not email legal@care.org to apply for this position. Instead, click "apply now" below in order to submit your interest.

We provide equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, gender, gender identity, ancestry, sexual orientation, national origin, age, handicap, disability, marital status, or status as a veteran. If you’d like more information about your EEO rights as an applicant under the law, please click here.

Starting salaries are based on internal equity, candidate experience, and the cost of labor where the job is based. Salaries listed only apply to jobs based in the US.

 

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