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The Manager, Nursing promotes and restores patients' health by developing day-to-day management and long-term planning of the patient care area, directing and developing staff, collaborating with physicians and multi-disciplinary professional staffs, and providing physical and psychological support for patients and their friends and families. This employee enforces professional staff behaviors that facilitate positive relationships among colleagues, physicians, administrators, and other hospital personnel.

CORE JOB FUNCTIONS                                                                                                 

Oversees patient flow through designated clinical areas. Maintains nursing guidelines by writing and updating policies and procedures. Maintains nursing operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. Assures quality of care by developing and interpreting hospital and nursing division's philosophies and standards of care, enforcing adherence to state board of nursing and state nurse practice act requirements, and to other governing agency regulations, and measuring health outcomes against standards. Maintains nursing staff by recruiting, selecting, orienting, and training nurses and auxiliary staff. Completes patient care requirements by assigning nursing and staff. Maintains nursing staff job results by coaching, counseling, and disciplining employees. Establishes a compassionate environment by providing emotional, psychological, and spiritual support to patients and their friends and families. Promotes patients’ independence by establishing patient care goals, teaching and counseling patients, and reinforcing patients’ understanding of disease, medications, and self-care. Resolves patient needs by utilizing multidisciplinary team strategies. Maintains a safe and clean working environment by designing and implementing related procedures, rules, and regulations. Accounts for the collection of data to ensure performance improvement and optimal customer service standards.   Assures all staff meet mandatory continuing education requirements and yearly hospital-based competencies Provides insight on the unit(s) operations to nursing leadership to assist in the development of strategic planning and departmental expansion. Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.  Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS                                                                                              

Education:

Bachelor’s Degree

Certification and Licensing:

Registered Nurse Licensure (RN)

Experience:

Minimum 3 years of relevant experience in perioperative services.

Knowledge, Skills and Attitudes:

Ability to maintain effective interpersonal relationshipsAbility to communicate effectively in both oral and written formProficiency in computer software (i.e. Microsoft Office)Knowledge of business and management principlesAbility to effectively plan, delegate and/or supervise the work of others.Ability to lead, motivate, develop and train others.

Department Specific Functions

Clinical Operations Management:

Responsible for the management of the daily processes and operations within the Unit(s), compliance with nursing standards, patient satisfaction, and clinical performance improvement. Responsible for assuring patient care is delivered in alignment with hospital mission, nursing department goals and objectives, and Joint Commission and regulatory agencies’ standards. Responsible for ensuring units are adequately staffed and personnel are appropriately trained for their given assignments in order to provide safe, quality care. Responsible for the utilization and maintenance of appropriate nursing care plans and assure nursing staff is knowledgeable in arranging interdepartmental consults as appropriate to address patient changing needs. Coordinates with management and Human Resource department the management of personnel including  recruitment, retention, employee incentive and evaluation, and disciplinary actions. Provides insight on unit operations to nursing leadership to assist in the development of strategic planning and departmental expansion. Assists with the development/revision and review of clinical policies and procedures. Review with Charge Nurse Roles and Responsibilities as needed. Conduct monthly Rounding with all direct reports and daily rounds with patients and Staff as needed, as well as maintain communication with Site Leader, physicians and interdepartmental stakeholders as needed. Ensure compliance with patients’ discharge and/or transfer process and emergency management protocols. Develop processes to ensure availability of nursing equipment and supplies. Promote professional growth opportunities to improve staff retention.

Financial Management:

Responsible for capital and operational budget planning and budgetary compliance. Responsible for timely and accurate data collection of patient volumes, unit expenses, unit revenue, performance improvement information, patient satisfaction, and other pertinent information that demonstrates the operations of the unit(s). Reconciles expense receipts with budget report to ensure accuracy. Maintains appropriate records of employee attendance, tardiness, and non-productive time such as sick and vacation time, administrative leave, and Leave of Absence. Maintains records and systematic management of inventory such as biomedical equipment, capital equipment, supplies, and miscellaneous computer hardware.

Patient and Patient Family Education:

Assures nursing staff assess patient and family educational needs. Assures staff receives adequate education regarding a variety of disease processes, therapies, new protocols, new drugs and technology adoption.    Assists the staff to utilize and/or adapt teaching protocols to set goals for the individual patient/family teaching plan. Provides/Reinforces New Patient/New Treatment Teaching.

Staff Competency, Education, and Performance Evaluation:

Assures all staff receive a formal orientation plan and preceptor in coordination with nurse educators and evaluates effectiveness of the clinical orientation.

Assures completion of competency-based assessment documentation and continuously evaluates staff learning needs utilizing competency-based criteria. Responsible for assuring staff compliance with mandatory education, licensure requirements, yearly hospital-based competencies, and applicable certifications and professional practice standards. Formally evaluates each staff member yearly. Maintains documentation of job performance, personnel actions, and additional professional contributions to the unit and/or organization. Assures cross-training to other departments is documented and accurate. Provides ongoing coaching to all staff with the goal of improving critical thinking and technical skills.

Performance Improvement:

Identifies patient flow barriers both internal and external to the clinical operation and review Risk Management events consistently to identify opportunities for improvement. Responsible for the collection of data and compliance with department Quality Indicators to ensure performance improvement and optimal customer service standards. Provides timely reports as requested. Assists in the development and implementation of performance improvement programs in compliance with The Joint Commission standards and other regulatory agencies. Collects data to evaluate patient flow and trends. Through data collections, identifies changing needs for internal processes, and implements change accordingly. Collaborates with leadership for processes flow issues external to the nursing unit(s). Investigates clinical and practice variances and identifies opportunities for improved unit efficiency, patient flow, and customer service. Conducts follow-up action plans as appropriate.

Committee Participation:

Participates in Nursing Shared Governance Counsels and promote and support staff participation in the Magnet Journey Committees. Functions as an active member of Performance Improvement teams. Demonstrates knowledge of the Quality Assurance/Performance Improvement program for the designated unit.  Coordinates unit PI program and submits reports in a timely manner.

Communication/Patient Satisfaction:

Leads by example to provide service excellence by communicating in a cooperative, positive and professional manner. Displays courtesy toward customers by introducing self and addressing customer by name.  Meets customers’ expectation by listening, seeking solutions to potential and actual problems, and demonstrating sensitivity and awareness of others. Follows through to ensure that established expectations are satisfied; keep customers informed of progress.  Works effectively and cooperatively in groups/teams to ensure quality patient care. Review monthly Press Ganey metrics and identify opportunities for improvement. Communicates with other Nurse Coordinators to coordinate patient care activities

Professional Accountability:

Assumes responsibility for self-improvement by attendance at in-service classes, staff meetings, and education related to personal growth and departmental needs. Attends all mandatory in-services and participates in appropriate professional organizations. Actively supports and participates in performance improvement activities.  Seeks/accepts training to learn new skills and maintain current competencies. Maintains and completes Personnel Development Record as per policy. Maintains RN license, CITI certification, BLS, ACLS, PALS, and other required certifications. Demonstrates dependability/reliability by promptly reporting to work when scheduled. Other duties as assigned by the Department Director or department of nursing and assists other team members as appropriate.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

H16