Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

Competitive Salary packages and performance bonusesDay 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)Retirement savings benefitRewarding culture that values wellness and well-beingGlobal network of industry expertsExtensive training resources

Location: Quezon City or Lapu-Lapu City

Shift: Mid Shift

People Leader

The Operation Dimension Support Manager acts as a Point-Of-Escalation with various stakeholders to ensure that SimCorp Dimension (SCD) users have a stable, reliable and high performing AABOR. The successful candidate will be accountable in leading and performing the team's daily operations and providing support to business users in addressing moderate to complex business issues. The manager will also be responsible in the proactive and innovative performance of the Ops Dimension Support team.

Responsibilities:

Primary point of escalation by the Business Unit, upstream and downstream stakeholders

Lead the team by ensuring consistent and reliable service delivery to stakeholders

Ensures the team monitors the team shared mailbox throughout the day and taking appropriate actions

Support ad-hoc analyses to identify root cause of production problems and develop timely solutions

Execute acceptance test for implementation of new security types and functionalities and system upgrade

Execute and validate test cases for end-to-end processes

Ensure timely and accurate maintenance of static data tables such as portfolio master, security master, etc.

Work in collaboration with the business users and Global Solutions Delivery (GSD) to create/update/maintain: Fund Reports, Chart of Accounts Reports, Accounting posting rules Reports, Portfolio Reports, Free codes Reports, User views Reports, Segments Report

Experience in any repository system used in storing data:

Identify opportunities to leverage system capabilities to meet business requirements

Conduct periodic training and calibration with team members

Assist in providing relevant KPI to local and on-shore management

Conduct performance review and evaluation and coach staff for further growth and develop

Strengthen BU partnership and relationship through regular interaction and meetings

Promote employee engagement and other employee-centered initiatives.

Lead process improvement initiatives that will create process efficiencies and cost savings.

Address team issues and concerns through effective planning and strategy.

Drive the team in achieving its organizational goals and objectives.

Perform managerial duties such as hiring, attendance/incentives management, billing, and overall coordination with the support departments such as HR, Finance and IT

Ensure that all Service Level Agreements and MBPS and Business Unit compliance standards are met at all times

Consult with MBPS Investments management on business planning, direction, and identification of opportunities for team growth and development

Perform the People Manager role for the performance management, professional growth and development of staff which includes feedback sessions, productivity tracking, coaching, one to one meetings and regular employee reviews.

Lead the regular business reviews and produce dashboard and metrics reports detailing the team’s performance (productivity, utilization, and attendance), challenges and areas for improvement.

Any other duties or projects assigned from time to time within or beyond working hours if needed

Qualifications:

Bachelor’s degree in Finance or Accounting with a minimum of 8 years of relevant experience

Must have experience in Static Data Maintenance

Experience working directly with business clients in addition to application support teams

Previous experience in investment operations in insurance or financial services is highly preferred

Ability to work well independently as well as with others as part of a team

Ability to grasp new concepts and information quickly

Eager to build strong relationships with internal departments and external partners

Excellent organization and prioritization skills with the ability to manage competing priorities

Comfortable influencing without authority

Strong communication skills – both written and verbal

Strong customer service orientation

Should possess a desire to learn new skills, adapt and take on new challenges

Strong relationship management skills to build enduring and productive alliances across matrix organizations.

Experience in partnering with a diverse team located in multiple locations and time zones.

Excellent analytical and diagnostic skills with knowledge and understanding of process design, as well as productivity improvement methodologies.

Excellent initiative and ability to commit to a course of action in the face of risks and uncertainty

Let's make every day better together. Learn about our opportunities at careers.manulife.com.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid