The Manager, Operational Risk and Resilience Oversight (ORRO) will report to and support the Senior Director of ORRO. The candidate will be responsible for delivering and overseeing various functional capabilities including but not limited to Change risk program, risk tooling and technology, support various operational risk management activities, internal and external engagements, as well as supporting the development and execution of the relevant roadmaps for the function’s strategy. This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice. **Position Responsibilities:** + Work with Operational Risk and Resilience (including Enterprise Risk) colleagues across the globe to develop and coordinate the maintenance of the risk policies and standards related to ERRI. + Collaborate with ORRO colleagues and partners to develop and execute on all required functional roadmaps and priorities. + Execute on ORRO programs related to regulatory requirements (i.e., E-21, B-10 etc.). + Execute on assessment activities and develop practical plans, communicate with stakeholders and drive to full implementation. + Support the execution of functional improvement programs including enhancements to all ORRO functions. + Support the development of the functional strategy and roadmaps wherever required and mature their own designated function. + Support the publication and distribution of relevant risk reporting including but not limited to the Operational Risk Committee and materials provided to regulators, and all other risk forums. + Support external stakeholder and regulatory engagement activities including intake, triage, compilation, validation, and distribution of risk-related information. + Educate and train businesses on risk management frameworks and associated risk policies and standards. + Support ORRO involvement with and contributions to the group risk tooling (e.g., Archer, Fusion Risk Management). + Ensure continuous and effective line of communication across appropriate Lines of Defense risk teams. + Promote a strong risk culture and oversee relevant risk culture assessment processes. + Influence and gain support from the senior leadership team and segments to support the implementation of the roadmaps, methodologies, including when necessary the allocation of additional resources. Train business unit and functional resources to implement the formed programs within their areas. + Participate in high-risk projects and change management initiatives, providing advice to project sponsors and resources on operational risk management activities. **Required Qualifications:** + Background in risk management, operations, audit, compliance, or technology with a minimum 5 years experience and a proven track record of increasing responsibility + Demonstrated experience implementing risk programs working across different lines of defense. + Strong communication and influencing skills are a must. The successful candidate must be a strong champion of the Operational Risk and Resilience Framework(s) and demonstrate value such that the senior leadership team of each business and function will be engaged and commit resources to the program. Strong relationship-building skills will be required to form and cultivate a strong working relationship with many resources across the Company. + Strong presentation skills and making appropriate slides for senior executives to convey a clear and concise message and obtain buy-in where required. + Strong project management skills with the ability to manage multiple initiatives across various business units. The ability to get meaningful participation and support from many different resources and other departments will be critical to success. + Highly developed business acumen, with a pragmatic approach to problem-solving and solution implementation. Act as a consultant to the businesses and assist in designing approaches to the implementation of the ORM Framework that work for each business. + Experience with or understanding of operational procedures at financial institutions (preferably insurance). **Preferred Qualifications:** + Experience working with regulators is highly valued. + Experience in designing, implementing, and validating the effectiveness of operational controls is strongly valued. + Working knowledge of Enterprise Risk Management (ERM), Operational Risk Management (ORM), and Operational Resilience (OR) regulatory requirements and leading practices (i.e., frameworks and processes) is a plus. **When you join our team:** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Primary Location** Toronto, Ontario **Semana de Trabajo Comprimida** Híbrido **Salary range is expected to be between** $86,250.00 CAD - $155,250.00 CAD Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con recruitment@manulife.com para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual. Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con recruitment@manulife.com para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.