The position reports to Director Operations of the vertical and is responsible to coordinate and liaise with stakeholders in India and Onshore on driving implementation of operational strategies and ensuring correct and timely deliverables in given unit in a vertical. The Person will be focused to continuously improve Operational processes to make them more efficient, reliable and cost effective. Effective delivery management by ensuring high quality work in agreed timelines Work closely with India and Onshore leaders / stakeholders to efficiently manage the aligned unit Implement smooth transition of processes to India COE based on strategic roadmap and timely deployment. Focuses on improving productivity of the teams though various levers of continuous improvement. Effective People Management of the span and ensure data driven performance management is done. KRA alignment of team members to promote and deploy data-oriented approach. Execute R&R mechanism to motivate people as per their performance. Have appropriate succession planning in place for TLs and Supervisors so that associates can be groomed up the ladder Should be able to effectively lead conflict management in his unit Mentoring Six Sigma GB/BB projects for timely and successful closure of the projects.