Position Summary...As Sr. Manager of Learning & Instructional Design, you’ll lead the end-to-end creation of learning journeys designed specifically for gig-drivers — creating a self-serve education framework that supports drivers through their most critical early milestones: onboarding, first 10 trips, 50 trips, and 100 trips. Your goal will be to reduce platform confusion, prevent early churn, and ultimately increase the number of drivers who achieve long-term success on Spark.

You’ll partner closely with Product, Support, Comms, and Operations to identify pain points, map the most common barriers to success, and design scalable learning modules that live within our resource center. These may include interactive walkthroughs, decision-tree tutorials, mini-courses, and job aids. You’ll ensure each asset is accessible, mobile-friendly, and optimized for conversion and comprehension — whether a driver is completing their first batch or troubleshooting an issue at trip 72.

What you'll do...

This role helps more gig-drivers succeed — designing learning content that turns first-time earners into confident, long-term contributors to our platform.

What You’ll Do:

Build a structured, modular learning ecosystem for Spark gig-drivers, aligned to experience-based milestones and behavioral insights.Conduct regular gap analyses using support data, contact rate trends, and user feedback to identify high-friction driver pain points.Design and publish instructional content that reduces reliance on live support, improves feature adoption, and accelerates driver confidence.Create scalable learning formats including microlearning, mobile-first modules, job aids, onboarding tracks, and scenario-based training.Partner with UX, Engineering, and Data teams to ensure learning is embedded seamlessly across self-help and in-app channels.Lead A/B testing and performance measurement to iterate on content effectiveness and continually optimize driver success outcomes.Champion user-first instructional language, accessibility, and culturally inclusive education practices.

What You’ll Bring:

7+ years in instructional design, learning experience design, or a similar learning-focused role.Proven ability to build learning content for non-traditional learners and contractor or gig audiences.Mastery of instructional design models (ADDIE, SAM, etc.) and hands-on experience with eLearning tools like Articulate, Adobe Captivate, Rise, or similar.Data-driven mindset with experience using analytics to evaluate content performance and learner impact.Exceptional writing and storytelling skills for digital learning experiences.Experience operating in fast-paced, cross-functional environments where scale, accessibility, and speed-to-market matter.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $70,000.00-$130,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 2 years’ experience in operations, project management, or related area OR 4 years’ experience in operations, project management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Supervising Associates

Masters: Economics

Project Management - Project Management Professional - CertificationPrimary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America