Job Description:

Your passion to coach, develop, and lead others enables you to build a culture of associate engagement and deliver exceptional business results. You understand the ins and outs of what it takes to be successful and motivate others to achieve their goals. Participant Services associates provide Defined Contribution, Defined Benefit, Tax Exempt, and Health & Welfare education and solutions to our customers with a mission of helping participants navigate their workplace benefits while delivering an extraordinary customer experience. You have the service gene and inspired others to put it to use!

The Expertise We’re Looking For

Fluency in both oral and written Spanish language. 2+ years of management experience, preferably in a service-related role WI product knowledge (DC, DB, and/or TEM) preferred. College degree or comparable work experience

The Purpose of Your Role

You are an influencer who consistently makes a positive impact. You are passionate about coaching, managing, and leading approximately 20 associates to work collectively towards a common goal. You are a motivator, energized by a dynamic environment and enthusiastic about change. You can coach to key behaviors that help drive business results and empower others to embrace feedback and cultivate an environment focused on growth and development. You inspire others to create the best customer experience possible. In addition to leading your team, you will take a leadership role in a dynamic organization, partnering with your peer managers to build a positive and engaging site culture and associate experience.

The Skills You Bring

Your exceptional interpersonal and client service skills An ability to manage a multi-goal scorecard and develop responsive action plans based on your experience and root cause analysis. Your ability to coach and engage associates in identifying roadblocks they are facing and help them overcome obstacles. You are a problem-solver and inspire creative solutions. You have effective communication skills. You know how to adapt and be flexible when the business changes. Your proven ability to build relationships across the organization.

The Value You Deliver

Building lifetime relationships and playing a critical role in associate experience You will help find opportunities within the business to help create solutions for success. Supporting associates daily and coaching to desired behaviors Cultivating an environment of passion, growth, and development Leading others through change Implementing standards for optimized delivery performance aligned with industry standard. Communicating the state of project work to impact results on a site level. Partnering with diverse groups across the organization to align and inform others of future development. Carefully managing, monitoring, and reporting results along with assessing and mitigating risk

How Your Work Impacts the Organization

Participant Services Managers are the front-line leaders of our organization. The effort and success our financial associates bring to the firm is a mirror image of the value you bring. Our associates are the key element to success as we know and believe that an excellent customer experience can turn into a lifetime relationship for Fidelity. Your talent and skills are invaluable and appreciated by all.

Our Investments in You

Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement.

Company Overview

At Fidelity, we are focused on making our financial expertise universally accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit Fidelitycareers.com.

Fidelity Investments is an equal opportunity employer.

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