Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Overview of Job Function:
Five9 is on a mission to create a vibrant, world-class partner ecosystem that is helping to accelerate our growth. The Partner Manager will play a key role with ensuring partner customer satisfaction, partner efficiency and quality of service.
This role requires a well-rounded individual who has excellent organizational and interpersonal skills. Excellent project management, solid facilitation skills and broad execution capabilities will be required. This creative, self-starting candidate should have top-notch interactive skills and the ability to work well with and gain the respect of Five9 and partner personnel, including C-Level executives.
Duties and Responsibilities:
Minimum Requirements:
Minimum of 4 years college education or equivalent work experience Minimum of 1-year work experience as a people leader. Working knowledge of Microsoft Office products (Excel, Word, PowerPoint, Visio, etc.) Excellent verbal and written communication skills Excellent Time Management Skills Equipped with problem-solving, decision-making skills, and risk assessment skills Knowledge of contact center operations Willingness to work in varied hours based on business needsPreferred Requirements:
Minimum of 3 years in a supervisory role Minimum of 3 years Account Management or Technical Account Management experienceCompany Benefits
Company stocks Annual merit increase based on performance 15% night shift differential pay Paid Leave with Cash Conversion HMO with free dependents Retirement Plan Life Insurance While on work from home setup: Internet and meal allowance are provided Employee Assistance Program for mental and social well-being Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.