Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better. Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future. Bausch + Lomb is seeking a motivated, detail-oriented, and organized high performer with proven project management skills to join our fast-growing organization. Individual will be responsible for providing management excellence to the Patient Support & Services Team, supporting the ophthalmic pharmaceutical business unit. We are seeking a **Manager, Pharmacy - Patient Support and Services** (PSS) to join our team, focusing on providing exceptional support to our patients. The ideal candidate will possess a strong background in pharmacy, whether as a pharmacist or pharmacy technician, and will be passionate about enhancing the patient experience through effective support services. This candidate will leverage their clinical knowledge to drive initiatives that improve patient support, adherence, and overall satisfaction. **Key Responsibilities** + **Strategic Development:** Collaborate with cross-functional teams to design and execute a comprehensive pharmacy strategy that enhances product pull-through and aligns with organizational goals. + **Patient Engagement:** Lead initiatives to improve patient education, support, and adherence to medication therapies, ensuring a positive patient journey. + **Performance Metrics:** Establish and monitor key performance indicators (KPIs) to evaluate the effectiveness of patient support programs and make data-driven improvements. + **Collaboration:** Work closely with pharmacy staff, healthcare providers, and other stakeholders to ensure a seamless integration of services that prioritize patient needs. Foster a culture of excellence in service delivery. + **Training and Development:** Design and implement training programs for staff to enhance their ability to support patients effectively and navigate pharmacy-related inquiries. + **Compliance and Quality Assurance:** Ensure all patient support services comply with regulatory standards and best practices, maintaining the highest level of quality and safety. + **Patient Feedback:** Develop mechanisms for gathering and analyzing patient feedback to inform service improvements and enhance the overall patient experience. **Qualifications** + Bachelor’s degree in Pharmacy (PharmD preferred) or equivalent experience as a pharmacy technician. + Proven experience in a pharmacy setting, with a strong understanding of medication therapy management and patient support services. + Previous pharmaceutical manufacturer experience preferred but not required. + Excellent communication and interpersonal skills, with the ability to engage effectively with healthcare providers, patients and team members. + Strong analytical and problem-solving abilities, with a data-driven approach to decision-making. + Familiarity with healthcare regulations, compliance, and quality assurance practices. Note: This role is eligible for our hybrid work schedule allowing for up to 2 days/week of telecommuting from home and 3 days/week in our Bridgewater, NJ corporate office. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms. To learn more please read Bausch + Lomb's Job Offer Fraud Statement (https://performancemanager.successfactors.eu/doc/custom/BauschLomb/Bausch\_job\_posting\_statement.docx) . Our Benefit Programs: Employee Benefits: Bausch + Lomb (https://www.bausch.com/careers/benefits/) Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.