Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Management

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview
The Product Management team is looking for Manager to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.

Role
In this client-facing position, you will:
•\tTake a data-driven approach to product enhancements, identifying opportunity areas and contributing to the Product roadmap, prioritizing work to deliver against key areas of focus
•\tUnderstand Mastercard’s business model and take key financial or commercial factors into consideration to positively influence revenue delivery and cost efficiency
•\tLeverage the Studio framework to manage the delivery of ongoing innovation and enhancements to focus Products
•\tDeploy test & learn experimentation to ensure that the end user and customer experience is continuously optimized
•\tIncorporate and understanding of the broader payments ecosystem into ongoing product management (e.g. regulatory, legal, technology, competitive, technology environment etc.)
•\tLeverage working knowledge of Mastercard business, systems, products and customer requirements in making fact-based business and product decisions
•\tTake accountability for the delivery of key product enhancements and partner with Guild members to deliver (e.g. CX&D, Product Management – Technical)
•\tUnderstand the Software Development Lifecycle and surface any barriers or obstacles to deliver capabilities on time and budget. Proactively communicate situation and proposed solutions to senior management
•\tLeverage data & dashboards to quickly identify Product performance challenges, making recommendations on proposed action plans
•\tParticipate in cross-functional teams (e.g. Product, Product Management-Technical, CX&D) in the development of business requirements to achieve Product objectives
•\tActively partner with the Guilds to create best practices within the Program with a focus on driving continuous improvement in the Program’s operating model and make proposals to Program leadership on enhancement opportunities
•\tDrive institutionalized knowledge through the use of consistent product documentation (e.g., support documents) across the Studio framework
•\tDemonstrate a commitment to continuous learning by leveraging the learning & development curriculum to augment existing knowledge, skills and experiences
•\tLead by example with hands-on approaches to demonstrate product management excellence and share best practices
•\tDemonstrate and drive Mastercard Way behaviours through their behaviour, (e.g. customer and stakeholder interactions)

All About You
•\tLook at everything through the eyes of the customer and see their need for an easy and profitable life
•\tHave a clear mission that focuses on the attention of the customer’s need above your own
•\tContinually look at the market and competition to see what is happening
•\tGo out of your way to get close to the customer in order to find out what their needs are and how a product or service can help
•\tLook for complementary products or services that can also help the customer
•\tIdentify areas where resources fall short of needs and provide thoughtful and sustainable solutions to benefit the team
•\tBe skilled at explaining technical problems succinctly and clearly\t
•\tBe a strong, confident, and exacting writer and speaker, able to communicate your vision and roadmap effectively to a wide variety of stakeholders
•\tAlways look for potential solutions to solve problems

Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
•\tAbide by Mastercard’s security policies and practices;
•\tEnsure the confidentiality and integrity of the information being accessed;
•\tReport any suspected information security violation or breach, and
•\tComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.