Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Management

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview
Mastercard’s SSO Security Solutions Organizatoin (SSO) is among the fastest growing vertical within Mastercard, developing and delivering scalable, world-class security products and services for customers across the globe. SSO represents a range of products covering Post-Transaction Experience, Network Solutions, Identity, Behavior, Cyber Security, Crypto AML and Enterprise Risk.

Role
The Manager, SSO Product Management, will be responsible for development and execution of product strategy in support of key Dispute Resolution and Chargeback solutions in AP.

This role will:
1)\tReport to the Director, SSO Product Management, Asia Pacific and work closely with the Regional and Global teams to drive product strategy of key SSO solutions.
2)\tWork closely with SSO Product groups and Divisions for Asia Pacific to develop and deploy end to end Go-To-Market plans across key Geographies / Solution sets.
3)\tDrive optimization of selected products through thought leadership in creation of new enhancements and services to the SSO solutions to deliver competitively superior customer value, increase differentiation and deepen customer engagement.
4)\tDefine business and technical requirements for customer success and product optimization; and drive these with the functional support teams such as Operations & Technology, Finance/Pricing, Marketing and Business Development teams at a regional level. This includes:
o\tEnsuring that the selected products and services are enabled at the market level (eg. compliant with rules and regulations, billing set up, implementation processes defined)
o\tComplying with the Pricing approval, Studio (Product Management Excellence) and New Product Development/Go-To-Market (NPD/GTM) processes from concept through launch
o\tParticipating in the planning, development, and design of product marketing strategy and in the execution of advertising, promotional, and sales programs
5)\tDrive product penetration with market development strategies and activities to support sales and account strategies and channel management approaches. This includes:
o\tAssessment and development of expansion plans with clear value to address key customers and market needs
o\tDevelopment of business cases to support go-to-market plans based on in year and longer term plans
o\tOverseeing the timely development, refresh and implementation of these plans
6)\tDevelop deep understanding of customer behavior and market trends by analyzing relevant data to inform product strategies and forecasting
7)\tMonitor performance of solutions (including technical issues and customer feedback), and assist in resolving day-to-day operational escalations with Customer Support.
8)\tAchieve annual revenue targets for existing and new products and services

All About You
We are looking for a proficient agile person with interest and passion for payments and/or fintech, banking, financial services, e-commerce and all things digital.
•\tExperience in the Payments ecosystem, especially in Disputes Management, is an advantage.
•\tHave curiosity, agility, creativity, and a team player attitude.
•\tBe eager to learn, develop and get involved, be ready to roll up your sleeves.
•\tStrong analytical and problem-solving skills with an ability to identify key issues, structure analysis and synthesize large amounts of data, and provide recommendations effectively
•\tEnjoy working and building relationships in multicultural matrix organization.
•\tHave strong written and verbal communication skills in order to clearly articulate and simplify complex topics.
•\tFluent in English. Proficiency in spoken and written Mandarin will be an advantage.
•\tBA degree or above

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.