Department SummaryThe Product team at Maximus Canada delivers eHealth software, services and support to 10 Canadian jurisdictions and internationally. The flagship product, Medigent, enables the automated processing and payment of medical claims for Medicare, Pharmacies, Dental and Medical travel. The Product streamlines the beneficiary enrolment and management process, enables provider portals for claim and payee management and provides clinicians with a real-time drug information system tailored to their jurisdiction. 
Position SummaryThe Manager, Product Modernization reports to the Director, Professional Services & Product Modernization. The position provides leadership for a central department with a focus on Product modernization including all modernization and innovation efforts, reduction of total cost of ownership of the product, enabling future-forward technologies and the product Release roadmap. The Manager, Product Modernization works in conjunction with the Product Lead Architect, Customer User Group & Business Development teams to realize the Product business & technical roadmap.

Your typical week at Maximus Responsible for the achievement of Product modernization targets, project objectives and strategic goalsResponsible for reduction of total cost of ownership of the Product through innovation and automationWork closely with peer group to align the product roadmap with current client requirements and market relevanceAccountable for the delivery of software releasesResponsible for Business Analyses, Software Development, Quality Assurance, Release Management and quality and all other aspects of Product modernization including management of related budgetProvide guidance, leadership and support in all areas of the Software Development Lifecycle (SDLC)Foster continuous service delivery optimization and improvement Promote and champion the Product to drive customer revenueManage and ensure compliance of Product to regulatory requirementsResponsible for enhancing personal and team’s working knowledge of the product sector and customer Product usageDrive employee engagement by providing leadership, coaching and development to the teamLead continual service improvement and ongoing process maturity through regular reviews of the process and tools, trend analysis and metrics reporting and through regular engagement with stakeholdersProvide tactical and strategic recommendations based on key performance measuresInterface with other organizational teams and business leaders to ensure collaboration and coordinated strategy to meet corporate goals and objectivesContribute to any RFI/RFP opportunitiesCollaborate with and engage with key leaders/peers across Maximus global in leveraging best practices and ensuring collective success driving scalability and simplification to deliver an improved customer experience while enabling efficiency and modernizationCreate an environment that supports customer self-service and automation / self-healing of routine service issuesEvaluate past problem history and develop historical trends in order to improve future performanceBuild a high performing team focused on a customer-first culture, teamwork, communications, partnership, and team excellenceMentor team members to achieve business goalsManage departmental Capital and operating budgets and forecast appropriatelyWill be responsible for on-call duties and response to emergencies / escalations as needed
What you offer usKnowledge Skills and Abilities Customer focus mindsetIn-depth knowledge of SDLC & Agile frameworksSolid understanding of Product Management best practices, and ability to understand how new innovations, enhancements and platforms can contribute to a positive experienceDemonstrated experience in leading process improvement and organizational change initiativesProven expertise and overall responsibility in customer service, professional services and lead generation capabilitiesExcellent presentation, time management, and collaborating skillsTechnical competenceMotivated, goal oriented, persistent and a skilled negotiatorHigh level of initiative and work well in a team environmentHandles stressful situations and deadline pressures wellPlans and carries out responsibilities with minimal directionAbility to work with people from a variety of different culturally diverse backgrounds.
Education and ExperienceBachelor's degree in computer science or related field or 10 years equivalent education and experience in related fieldStrong leadership experience having managed distributed teamsStrong knowledge of the SDLC & Agile frameworks
OtherMust be able to pass a Criminal Record Check

What we offer you We value your work, which enables us to continuously raise the bar on how we can best serve citizens worldwide. Maximus Canada offers the following:
Competitive market-based salariesComprehensive employer-paid benefitsGenerous paid time off package Group Retirement Savings PlanHybrid and remote work environments in CanadaAnnual paid bonus based on overall company performance Employee appreciation events  Maximus Global Core ValuesAccountability - Accepting responsibility to solve problems and rise to each challengeCollaboration - Partnering to instill trust and working as oneCompassion - Empowering humanity by applying empathy and insight to every interactionCustomer Focus - Cultivating an authentic desire to help others succeedInnovation - Embracing change and championing new ways forwardRespect - Valuing the work we do, who we do it with, and the people we serve

We will be accepting applications until 11:59 PM January 06, 2025.

Please note that while all applications are appreciated, only those candidates selected for an interview will be contacted. (No Agencies, Please)

EEO Statement
Maximus is passionate about our employees and place their well-being at the center of our people strategy.  We are committed and proud to build a workforce that reflects the communities we serve.  We value diversity, equity and inclusion and invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, ethnic and cultural origins, sexual orientations, veterans and gender identities recognizing that this is paramount for the growth and success of our organization.