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Royal Caribbean Group’s Global E-commerce has an exciting career opportunity for a full time Manager, Program Delivery reporting to the Senior Manager, Program Delivery.
This position will work on-site in Miami, Florida.
Position Summary:
As a Program Delivery Manager, you will be responsible for managing multiple projects, ensuring they align with business objectives and deliver measurable outcomes. You will oversee the successful execution of initiatives by coordinating cross-functional teams, managing project timelines and budgets, mitigating risks, and ensuring stakeholders are informed throughout the project lifecycle. This role requires strong leadership, strategic thinking, and a deep understanding of project management best practices.
Your ability to drive complex projects to completion, foster collaboration among teams, and provide clear visibility into project status will be essential. Additionally, you will play a critical role in ensuring that leadership is aligned with key efforts, dependencies, and risks that may impact overall program success.
Essential Duties and Responsibilities:
• Lead and manage multiple projects, ensuring they are delivered on time, within scope, and on budget.
• Define project goals, scope, milestones, and deliverables in collaboration with stakeholders.
• Develop and maintain project plans, schedules, and resource allocation to ensure smooth execution. • Proactively identify and mitigate risks that could impact project success.
• Communicate project status, key risks, and dependencies to leadership, ensuring transparency in decision-making.
• Collaborate with business leaders to understand priorities and align project outcomes with business needs.
• Manage stakeholder expectations by providing regular updates, reports, and insights on project performance.
• Oversee and guide project teams, ensuring clarity in roles, responsibilities, and expectations.
• Identify and resolve project roadblocks to maintain team efficiency and productivity.
• Coordinate cross-functional efforts, ensuring seamless collaboration across different departments.
• Implement and enhance project management methodologies to improve efficiency and effectiveness.
• Establish and track key performance indicators (KPIs) to measure project success.
• Develop reporting frameworks to provide visibility into project and program performance.
• Ensure adherence to organizational policies, compliance requirements, and best practices.
• Maintain documentation, project artifacts, and knowledge management for continuous improvement.
• Drive process standardization and improvements to enhance project execution capabilities.
Qualifications, Knowledge and Skills:
• Strong ability to manage project scope, timelines, and budgets, ensuring successful delivery.
• Proven experience in project and program management across multiple complex initiatives.
• Ability to balance multiple priorities, solve problems, and drive progress in fast-paced environments.
• Experience working with cross-functional teams and senior leadership to align project goals with business needs. • Strong understanding of project management methodologies (Waterfall, Agile, or hybrid approaches) and ability to apply them as needed. • Demonstrated ability to identify risks, mitigate issues, and drive decision-making to keep projects on track.
• Experience using project management tools such as Microsoft Project, Smartsheet, Jira, or similar.
• Strong leadership, communication, and interpersonal skills to effectively manage teams and stakeholders.
• Ability to analyze complex problems, make data-driven decisions, and drive continuous improvement.
• Bachelor’s degree in business, project management, or a related field; PMP or equivalent certification is a plus.
We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
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