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The University of Miami/UHealth Gordon Center for Research in Medical Education is currently seeking a full time Manager, Programs to work in Miami, FL. The Manager, Programs oversees and coordinates the day-to-day operations of the assigned University programs in accordance with the institution’s academic and strategic missions. The incumbent operates with the goal of delivering high quality programs to the University faculty and staff and other key stakeholders. Furthermore, the Manager, Programs provides guidance and mentorship to program staff to encourage talent development.

CORE JOB FUNCTIONS

Plans, implements, evaluates, and monitors organization-wide development programs.

Implements project plans related to the delivery of new and on-going professional development programs.

Works with internal stakeholders so that the program runs efficient and effectively.

Evaluates and measures the effectiveness of assigned programs.

Ensures that operations are managed within authorized budgets. Collects, manages, and reports program data.

Develops and cultivates relationships and partnerships with various external entities and organizations to further department functions.

Recruits, supervises, evaluates, and disciplines department staff to ensure optimum performance.

Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. 

Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS
Bachelor’s Degree in relevant field
Minimum 4 years of relevant experience
Any relevant education, certifications and/or work experience may be considered.

Knowledge, Skills and Attitudes:

Knowledge of business and management principles.

Ability to direct, manage, implement, and evaluate department operations.

Ability to establish department goals, and objectives that support the strategic plan.

Ability to effectively plan, delegate and/or supervise the work of others.

Ability to lead, motivate, develop, and train others.

The mission of the University of Miami Gordon Center for Simulation and Innovation in Medical Education (Gordon Center) is to develop and disseminate leading edge educational programs utilizing advanced technologies and simulation systems. The Manager of Programs helps in the integration, and implementation of the simulation and technology-enhanced education activities at the Gordon Center. This includes management of all logistics and operations related to the implementation and dissemination of training programs for first responders, medical and nursing students, residents, and practicing healthcare professionals, including paramedics, nurses, physicians and allied health care professionals.

The Manager of Programs will manage and incorporate educational technologies, including simulation (task-training and patient simulation scenarios), virtual/augmented/mixed reality and computer-based learning systems in educational programs focused on competency development of current and future healthcare professionals.  The position of Manager, Programs, will provide the audiovisual support of clinical simulation education and maintain simulation equipment in all teaching areas including the 80 seat auditorium.

Additionally, the Manager of Programs  will work collaboratively with the administration, faculty, and staff of University of Miami Gordon Center, as well as our community clinical partners, to ensure high quality educational outcomes.

The Manager of Programs, is part of the Gordon Center’s Division of Prehospital and Emergency Training (PETD) whose programs are used to train over 15,000 learners per year worldwide. Training programs include curricula developed by the UM Gordon Center, and other organizations, such as the American Heart Association, National Association of EMTs, National Disaster Life Support Foundation, and others; such as Basic Life Support (BLS), Advanced Cardiac Life Support (SCLS), Pediatric Advance Life Support (PALS), Advanced Stroke Life Support (ASLS), Airway Management Principles and Practice, Acute Coronary Syndromes, Bedside Ultrasound, First Five Minutes, and Rapid Response Team Training.

Education and Research:   70%

1. Operate and Maintain Simulation-based Learning Resources:

a - Responsible for daily operational activities in simulation training areas to include hardware, software and audiovisual technical support, and facility and equipment set-up for training sessions.

Acts as first point of contact for the problem determination process for desktop and network issues.

Manage support of staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software.

Manages the preparation, installation, testing, and certification of any desktop configuration, including any necessary software drivers.

Oversees basic troubleshooting for desktop and laptop computers.

Ensures the center’s preventive maintenance, including checking of workstation.

Manages PC hardware moves, loading and configuration of software at desktop. Verifies software is functional and escalates issues.

Manages and documents the decommissions any existing hardware that has been replaced.

Acts as a team lead for troubleshooting, systems backups, archiving, and disaster recovery.

Maintains several hardware platform standards and reviews regularly.

Records, tracks, and documents problem-solving process, including all successful and unsuccessful decisions made, and actions taken.

Ensures that equipment used for presentations is correctly configured and operating properly.

Arranges for and supervises both periodic maintenance and repairs of all audio-visual equipment.

Provides group and individual training related to the use of University audio-visual equipment.

Documents and maintains procedures related to the use of all audio-visual equipment.

Ensures all audio-visual equipment areas neat and well ordered.

Ensures that audio-visual equipment is kept current and meets the changing audio-visual needs of the center.

Participate in product specific vendor training and maintains the technical expertise required to facilitate use of simulation training areas.

Collaborate with Gordon Center faculty and staff in development and delivery of simulation activities to integrate equipment into the learning strategies and assessment processes of program curricula.

b. Trouble shoot simulation equipment malfunctions as required and/or directed by manufacturers, enforcing proper usage and operation by authorized personnel.

2. Participate in training-related activities to include testing and running scenarios with faculty instructors, developing and demonstrating simulator operational instructions for users, and teaching instructors.

3. Facilitate and manage learners to include assisting learners to organize their knowledge and experiences and to make appropriate use of information technology.

4. Evaluate programs and assist faculty with performing educational research to include assisting faculty in the use of a range of tools for evaluating teachers, courses and resource materials; assisting in medical education research; managing and maintaining educational and clinical data and publications on topics related to simulation programs.

5. Personal Development:  remain up to date on new educational techniques and simulation systems; attend seminars and courses, as necessary, to keep informed of current and new protocols, skills and standards for simulation.

6. Supports, researches, evaluates, and recommends innovative and appropriate simulators, applications and other technologies and equipment

7. Participates in interprofessional learning activities that encourage and develop skills that support patient-centered, team-delivered, and interdisciplinary care.

Administration:   25%

Oversees the operations of all simulation facilities and resources to ensure safety, cleanliness, and organization, promoting safe and collegial practices.

Oversees and coordinates laboratory resources staff to ensure that the proper equipment and supplies are in the proper rooms at the proper times and in working order.

Supervises the simulation technical support staff, provides them with a clear understanding of the center mission, and directs them in achieving this mission.

Monitors the performance of the simulation technicians for quality assurance and to ensure that assignments are accomplished as scheduled and according to specified objectives.

Performs follow-up investigations into inquiries, complaints, and problems. Ensures problem resolution is within established departmental guidelines and communicates resolution to appropriate senior staff.

Pursues ways to improve operations and oversees the creation of productivity reports.

Serves as facilitator of simulation-based training and evaluation activities. Ensures a well-balanced, standardized Prehospital and Emergency Healthcare (PEH) simulation program offering educational opportunities that are responsive to the needs of the Gordon Center pre-hospital constituents.

Assists with the implementation of selected PEH curricula in the Florida State Colleges and Technical Centers that operate state-certified paramedic training programs, including presenting and gaining acceptance of curricula, training instructors and monitoring for quality assurance.

Administers, and maintains policies and procedures that dictate the overall operations of the facilities

Assures that users adhere to established operational policies and protocols. Conducts or arranges maintenance and repair of facilities and equipment.

Administers inventory controls, supports Purchasing (including requesting quotes from vendors and suppliers), and facilitates maintaining necessary stocks of consumables.

Problem-solves to optimize operations and support ongoing quality improvement.

Supports the use of media hardware and software, oversees content acquisition, distribution, storage, and extinction, and serves as a resource for all video and audio concerns.

Supports, researches, evaluates, and recommends innovative and appropriate simulators, applications and other technologies and equipment

Public Relations:   5%

Participates in GC presentations to a variety of audiences, including community, government, and healthcare visitors.

Promotes positive communications about the Center and its programs within the healthcare community and contributes to the Center’s responsiveness to constituent agency educational needs.

Other Information

Supervision Received: Director, Clinical Training Operations

Supervision Exercised: 15+ Simulation Technologists

Department Specific Qualifications                                                                                  

Education:

Bachelor's Degree or equivalent in relevant field

Certification and Licensing:

Expected to earn within 3 years of hire, then maintain, a CHSOS, CHSE, CHSE-A, or comparable certification

Experience:

Two years experience in clinical education training/instructional technology and hardware. Experience in information technology. Nursing, Education, Instructional Design, Educational Technology, or Information Technology

Experience with programming, operating and troubleshooting simulation training manikins and equipment- e.g., Laerdal Simulators - SimMan 3G, ALS manikin, adult, child, baby manikins, Simpad, Gaumard Simulators, task trainers, monitor/defibrillators equipment preferred

Knowledge, Skills and Attitudes:

Thorough understanding of simulation technology and clinical applications.  Demonstrated skills in project management and presentation development.

Ability to communicate effectively both verbally and in writing with, among, and between technical, non-technical, clinical, non-clinical, and administrative colleagues and others;

Demonstrate a teamwork-oriented approach to colleagues Skill in completing assignments accurately and with attention to detail

Ability to analyze, organize and prioritize work under pressure while meeting deadlines

Ability to prioritize work demands and work with minimal supervision

Ability to work evenings, nights, and weekends as necessary Ability to travel to conduct courses, trainings, and support conferences

Demonstrate a commitment to the University’s core values

Ability to work independently and/or in a collaborative environment Proficiency in Microsoft Office Suite Familiarity with Learning Management Systems

Ability to apply knowledge and skills in the areas of information technology (to include hardware, software, and audiovisual technical support), communications, team building, employee development, interpersonal relationship management, versatility and creativity, and system application of processes.

Demonstrate Service oriented, collaborative, curious, flexible, adaptable, reliable, professional, quality-driven, internally motivated, self-initiator, timely, meticulous, and discreet and be able to adjust schedule as activities dictate.

Ability to process and handle confidential information with discretion

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The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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