Manager, QA Location: Hendersonville, US, 28792 At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond! Barry Callebaut is a global organization poised for growth; a company which has embraced the vision to delight its customers, while out-performing its competitors, a business which is committed to sustainability, has innovation in its DNA, is a leader in complex manufacturing and supply chain solutions and is focused on being a best-in-class employer. Barry Callebaut seeks diverse and passionate people who thrive in a dynamic environment, focused on continuous learning, living BC’s Values and of course loving chocolate. Under the direction of the Sr Director of Quality Assurance, the Quality Assurance Manager is responsible to ensure compliance to the BC quality management systems (QMS), Global Food Safety Initiative (GFSI) food safety standard requirements and all customer and local regulatory requirements. The Quality Assurance Manager will provide site guidance, support and direction to ensure industry standard food safety systems are implemented and effective. The Quality Assurance Manager will provide customer support for specific product complaints. This role is also responsible for developing a team of quality individuals. Key responsibilities include: ● Ensure compliance, alignment and adequacy of the policies and procedures for Quality, Food Safety and, Sanitation and Regulations required by Regulatory Bodies, BC corporate policies, GFSI and clients ● Oversee support and guidance for obtaining QMS / GFSI Compliance, including managing audit, visits and inspection of BC clients, Certifications Bodies, Regulatory agencies or corporate personnel at the plant - - Oversee the implementation and sustainability of corrective action associated with all gaps identified in the internal and external audits. ● Initiate and lead quality-related improvement programs using root cause problem-solving tools ● Carry out trend analysis and statistical data review to develop improvement plans ● Provide support to correct key customer complaints. Complete CAPA and RCA and manage Suppliers Relationships as appropriate. ● Lead the plant in Food Safety (integrate, train and lead team members) which ensures HACCP/food safety plan is updated – Provide leadership for any food safety incident - engaging regional leadership as appropriate ● Implement and lead Quality Culture and Continuous Improvement processes. ● Liaise with R&D, production and sales team to assist with effective and efficient new and transferred product execution. ● Establish and document sanitation procedures and employee compliance. ● Oversee laboratory equipment and QC material supply inventories. ● Oversee and guide sanitation team, sanitation equipment and supply inventories. ● Drive regional/global program ideas and improvements, monitor & maintain KPI’s as provided by the organization. ● Ensure an appropriate and timely response of possible Non-Conformities or Quality-Food Safety Issues of products produced and supplied by BC. ● Responsible for corrections and corrective actions regarding out of spec materials ● Establish and report performance indicators that show plant results, to both local and corporate levels ● Ensure that the Plant’s Document Control System is functional, effective and up-to-date at all times. ● Lead the Issue Management Team (integrate, train and lead team members) according to the Regional and Global guidelines. ● Manage Department Budget BARRY CALLEBAUT POSITION SPECIFICATION We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. ● Adapt and validate quality plans and systems to address changed or new ingredients, products, processes, production environment ● Participate at meetings effectively, liaise with stakeholders and communicate and interact actively with all functions About you: ● Bachelor’s Degree in Chemistry, Biology, Microbiology or Food Science or equivalent (or engineering degree with 10 plus years in food quality assurance and food safety to include formal training in HACCP. ● Formal training in Global Food Safety Initiative (GFSI) food safety standards, preferably FSSC22000 or British Retail Consortium (BRC). ● Formal certification in quality management system auditing (ASQ certification in auditing a plus). ● Sound understanding of food safety regulations. ● PCQI highly desireable ● Strong written & verbal communication skills, analytical ability, leadership strengths and ability to work effectively with a team are required ● Strong computer software skills to include Word, Excel and PowerPoint required. ● Extensive knowledge of HACCP, GMP, Pathogen Environmental Monitoring and Facility/Equipment Design. ● Ability to multi task, drive multiple projects to completion. What you can expect from Barry Callebaut: ● Competitive salary and comprehensive benefits package ● Paid time off, plus 12 paid holidays, plus your birthday off ● Environment that welcomes workplace flexibility ● An atmosphere where diversity is embraced, and inclusivity is second nature. We call it #OneBC! Just ask our champions with the Americas Women’s Forum and the Racial Equality Forum! ● Ability to grow personally and professionally within an organization that values development and internal career growth ● Be part of our mission in making sustainability the norm through Forever Chocolate with priorities centered around prospering farmers, zero child labor, carbon and forest positive, and creating 100% sustainable ingredients in all of our products. At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth. If you want to learn more about Barry Callebaut, please find further information here. Were you missing anything in this job ad? Please share your feedback with us by clickinghere (https://app.talenthub.io/feedback/ad81b0fb66d2416990060452e7511e45?default\_lang=en) .