Job Track Description:

\n\n Requires broad technical expertise and industry knowledge.\n Accountable for program management functions.\n Assists others in achieving goals.\n Manages performance appraisals and pay reviews.\n Manages training for 3 or more employees.\n Manages hiring and termination actions.\n\n

General Profile

\n\n Accountable for team performance and results.\n Manages professional employees and/or supervisors.\n Adapts and prioritizes based on resource and operational challenges.\n Acts based on policies, procedures.\n Receives guidance from managers.\n Provides technical guidance to employees, colleagues, and customers.\n\n

Functional Knowledge

\n\n Understands and applies concepts in the field of expertise. \n Has growing knowledge of other disciplines.\n\n

Business Expertise

\n\n Translates strategy and priorities into work product.\n\n

Impact

\n\n Positively impacts level of service.\n Impacts the team’s ability to meet quality, volume, and timeline targets.\n Guides based on policies, resource requirements, budgets, and business plans.\n\n

Leadership

\n\n Builds team engagement to meet service and operational challenges.\n Provides recommendations for OT, operational expenses, and rollup data.\n\n

Problem Solving

\n\n Resolves technical, operational, and organizational problems.\n Supports problem solving across an organizational matrix.\n\n

Interpersonal Skills

\n\n Guides and influences internal and external customers, or agencies.\n\n

Responsibility Statements

\n\n Manages the operation of the organization's total quality management (TQM) program.\n Supports the creation of systematic approaches for assuring high-quality services that meet customer needs.\n Develops program communications for employees.\n Develops training and related reward systems.\n Develops, implements, and leads key process improvement efforts.\n Influences cross-functional efforts.\n Develops systematic approaches for assuring high-quality services.\n Influences the interface of key activities within the functions of the organization.\n Supports the hiring of team members and completes performance reviews.\n Performs other duties as assigned.\n Complies with all policies, procedures, and standards.\n