Your Opportunity as Quality Assurance Manager

As a leader in the organization, actively champion and role model site vision with focus on the safety and well-being of employees, products, and equipment. Develop and lead programs that ensure compliance to all company quality and food safety policies, and all Federal, State, and local regulatory requirements. Teach and translate these requirements into daily operations.

Location: Arkadelphia AR

Work Arrangements: 100% on-site

Willingness to work off shift (including days, weekends, and/or holidays) and flow to the work as neededTravel – anticipate less than 10%

Report to:  Plant Manager

In this role you will:

Ensure compliance to company quality procedures, ingredient specifications, process control specifications and finished product specificationsResponsible for people management and leadership development to include coaching, developing and empowering leadership team members and technicians to enhance peak performance through High Performance Organizational principlesLead the Quality Pillar for the plant through data driven direction setting, prioritization, building capability, maintaining pillar master plan and 90-day plansBuild skills and capabilities in Quality Key Element Owners and Functional LeadersEnsure effectiveness of site QA training program (new hire and ongoing QA training)Drive continual quality improvement as measured by Quality key performance indicators including internal and external audits, and company quality metrics, and site lead and lag measuresProvide consistent and standardized technical support to the manufacturing facility in relation to quality and food safety requirementsPerform quality audits at supplier facilities in the U.S., Canada and internationally, including working with each facility to implement corrective actionsParticipate in JMS initiatives and projects for supply chain changes and new product introductionsCoach Quality Assurance Specialists and oversee the Food Safety and Food Defense programs for the plant; responsible for the site Food Safety Plan; lead the GFSI Audit programCommunicate JMS quality, food safety and food defense guidelines and present training as applicable to all employeesCoach Sanitation Leads and oversee sanitation program, environmental monitoring, and micro results analysisManage Quality Incidents with the goal of investigating root cause and implementing corrective actions to prevent incident reoccurrenceCoordinate holds, product disposition, product withdrawals and recallsMonitor quality of manufactured products using computer complaint data, including complaint investigation, root cause analysis, complaint response and corrective actionPerform annual performance appraisals for all direct reports and develop key personnel through coaching, training, and organizational developmentManage Quality Assurance BudgetOversee documentation management and change management for all Quality and Environmental programsManage the department using principle-based decision making and the Basic Beliefs as a foundation to preserve the Smucker culture

The Right Place for You
We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

What we are looking for:

Minimum Requirements:

A bachelor’s degree is required; a technical degree is preferredAt least 5 years of experience in food manufacturing operationsPrior QA/QC leadership experienceProactive issue resolution, loss analysis and problem solvingAbility to work collaboratively across departmental boundariesAbility to understand complex process operations as it relates to quality, food safety environmental and troubleshootingExcellent organizational skills, attention to detail, and capacity to multitask efficientlyExcellent communication skills (both oral and written) and effective listening skillsWilling to travel, as needed

Additional skills and experience that we think would make someone successful in this role:

Working knowledge of FDA regulations, including GMPs and FSMAExperience with GFSI, USDA and BRC auditsRisk based decision making and data driven priority setting

Learn more about working at Smucker:

Our Total Rewards Benefits Program Our Thriving Together Philosophy Supporting All Impacted by Our Business Our Continued Progress on Inclusion, Diversity and Equity 

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