A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our team as Manager, Relationship Management

Principal responsibilities:

Formulate and implement localized sales and marketing plans for the relationship managers and lead the team to achieve the assigned KPIs as well as direct them to maximize service quality and productivity Identify potential customers and groom them into Prestige Banking customers to maximize the customer loyalty and satisfaction Assist the Head of Banking to manage and enhance capabilities/professionalism of the sales staff and provide coaching/support to them Obtain customer feedback and handle complaints in a professional manner Organize various promotional activities for acquiring new business Keep abreast of latest compliance requirements and recommend remedial actions when necessary

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our team as Manager, Relationship Management

Principal responsibilities:

Formulate and implement localized sales and marketing plans for the relationship managers and lead the team to achieve the assigned KPIs as well as direct them to maximize service quality and productivity Identify potential customers and groom them into Prestige Banking customers to maximize the customer loyalty and satisfaction Assist the Head of Banking to manage and enhance capabilities/professionalism of the sales staff and provide coaching/support to them Obtain customer feedback and handle complaints in a professional manner Organize various promotional activities for acquiring new business Keep abreast of latest compliance requirements and recommend remedial actions when necessary

Requirements:

University degree in a related disciplinePasses in IIQE (Paper 1, 2, 3) and HKSI (Paper 1,7,8) a mustAt least 6 years of sales experience in banking industryGood leadership and coaching abilitiesSound judgment and strategic planning skillsCustomer centric mindset and ability to manage complex interactions effectivelyAble to inspire others to achieve their goals/ambitions in a variety of situationsShown strong situation awareness, strong desire to learn and able to work in Agile environmentResilience to stress, able to unlock full potential and prepare for the future of workFluency in spoken and written Chinese and English

VisitHang Seng Career Pageand sign up with ourTalent Communityto receive the latest information about our career opportunities in Hang Seng Hong Kong

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Requirements:

University degree in a related disciplinePasses in IIQE (Paper 1, 2, 3) and HKSI (Paper 1,7,8) a mustAt least 6 years of sales experience in banking industryGood leadership and coaching abilitiesSound judgment and strategic planning skillsCustomer centric mindset and ability to manage complex interactions effectivelyAble to inspire others to achieve their goals/ambitions in a variety of situationsShown strong situation awareness, strong desire to learn and able to work in Agile environmentResilience to stress, able to unlock full potential and prepare for the future of workFluency in spoken and written Chinese and English

VisitHang Seng Career Pageand sign up with ourTalent Communityto receive the latest information about our career opportunities in Hang Seng Hong Kong

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.