A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our team as Manager, Relationship Management

Principal responsibilities:

Formulate and implement localized sales and marketing plans for the relationship managers and lead the team to achieve the assigned KPIs as well as direct them to maximize service quality and productivity Identify potential customers and groom them into Prestige Banking customers to maximize the customer loyalty and satisfaction Assist the Head of Banking to manage and enhance capabilities/professionalism of the sales staff and provide coaching/support to them Obtain customer feedback and handle complaints in a professional manner Organize various promotional activities for acquiring new business Keep abreast of latest compliance requirements and recommend remedial actions when necessary