Job Description

Manager, Reliability SRE Engineer

The Opportunity

Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.

Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

Role Overview

We are seeking a highly skilled Release Engineer to join our team. In this role, you will be responsible for managing configuration changes and releases on Veeva. This role involves deploying change requests developed by product teams and applications across multiple Veeva Orgs in alignment with Sprint cycles. Key responsibilities include manual and automated deployments, data loads, and sandbox maintenance. The Release Engineer will also create and maintain release pipelines, manage version control, and ensure seamless deployment of Veeva changes. This position is part of an innovative team driving digital transformation by supporting Veeva's capabilities in the life sciences domain. The ideal candidate will have expertise in Salesforce Veeva and release engineering practices.

What will you do in this role

Manage code deployments on Veeva by collaborating with the Veeva Development team. Handle overall sprint releases for Salesforce Veeva applications, ensuring smooth deployments, updates, and environment configurations.

Work with product teams for production data refresh to lower environments. Oversee version control for Salesforce Veeva configurations, ensuring proper tracking and documentation of changes, releases, and rollback procedures.

Work closely with cross-functional teams, including Salesforce Developers, QA Engineers, and Business Analysts, to ensure releases meet business and technical requirements.

Automate and optimize release pipelines using CI/CD tools, such as Flosum, for Salesforce and Veeva applications, improving efficiency and reducing deployment time. Troubleshoot deployment issues and resolve incidents related to change request releases on Veeva, ensuring minimal disruption to ongoing business processes.

Document release processes, version changes, and rollback plans. Ensure releases comply with internal security, regulatory, and audit standards, particularly in the pharma and life sciences domains.

Monitor system performance and stability of Salesforce Veeva applications, ensuring efficient and reliable functionality in the live production environment.

Drive improvements in release processes and DevOps best practices to streamline workflows and enhance the automation of deployment and versioning.

What should you have

Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.

4-6 years’ experience in Salesforce Veeva release management or related roles, with a strong understanding of the Salesforce platform and Veeva configurations.

Hands-on experience with Veeva configuration deployments. Expertise in deploying Salesforce Veeva configurations and handling system releases.

Strong experience in release engineering and DevOps practices, especially using CI/CD tools (e.g., Flosum, AutoRABIT).

Knowledge of Salesforce Veeva administration and basic development (Apex, Visualforce) and the ability to write SQL queries and scripts for automation of deployment processes are highly desirable.

Understanding and experience with Salesforce cloud infrastructure and the ability to troubleshoot complex technical issues and provide timely resolution.

Certification in Salesforce (e.g., Salesforce Administrator, Developer) and/or Veeva is a plus.

Experience in an Agile/Scrum environment with exposure to working in a multi-cloud environment and integrating Salesforce Veeva with other enterprise systems. Familiarity with JIRA for project management is a plus.

Excellent communication skills, both written and verbal, with a collaborative approach to working across teams.

Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation.

Who we are

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

#HYDIT2025

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

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Requisition ID:R338931