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Position Summary:
The Manager, Revenue Operations is responsible for managing all aspects of the annual renewal process and recurring revenue for an assigned portfolio of brands. The position oversees a team responsible for sales order processing and the end-to-end renewals process including but not limited to advanced invoicing, license management, quoting, order fulfillment, post-sales activities, and maintaining the customer database. The role works directly with Revenue Operations leadership to help drive revenue growth, customer retention and process improvements. Responsibilities: Own, end-to-end renewals process to support revenue growth and customer retentionOversee sales order processing, license key management and related customer support case managementAct as cross functional liaison between Revenue Operations and other departmentsOwn the renewal performance and forecasting of an assigned portfolio of brands, day to day order-to-cash renewal cycle, utilization of business systems and accuracy of customer dataContinuously reports on recurring revenue metrics with a good understanding of KPIs (key performance indicators) and how they can be impactedTracks key metrics such as renewal pipeline, advanced billings, and bookings Provide Revenue Operations Leadership with regular performance updates and accurate visibility to KPIs Provide accurate performance forecasts weekly or as required by the business Share insights on renewal performance, risks and current trendsEnable team to preserve and enhance customer relationships and contractsIdentify and implement strategies to optimize customer outreach to drive successful contract renewals, maximize revenue growth and retentionResponsible for converting upcoming and overdue renewal pipeline to realized customer commitments Lead a team of Revenue Operations professionals in alignment with our customer first and A.A.E.O.U. values. (Accuracy, Accountability, Efficiency, Ownership and Urgency)Enable and empower the renewals team to provide customers a personalized level of service that reinforces the value of Perforce Resolve complex customer issues and remove roadblocks to ensure on-time customer commitments and identify customer requirements Coach, mentor and conduct training aligned with determined areas of improvement for the team to help establish career pathingEnable team members with skills to improve their confidence, product knowledge, and communication skillsOther related duties, as assigned Requirements:Bachelor’s Degree, preferably in Business Operations, Management, or related program2+ years' experience in Revenue Operations, Renewals Management, Sales Operations, Customer Success, Account Management, or relevant experienceFinancial skills and acumen to understand and report on revenue management and performance leversExperience leading, coaching, and mentoring a large team of direct reports Experience in collaborating within a team of managers and leadership to achieve common goals and meet or exceed performance expectationsExcellent written and oral communication skills; ability to communicate effectively with all levels of an organization High attention to detail; ability to deliver across multiple tasks simultaneously Deep working and administrative knowledge of CRM software – Salesforce preferredProficient in Excel and Microsoft Office suite of productsPowerBI and NetSuite experience a plusCome work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company. If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!  Perforce Software is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, family or relationship structure, military service and veteran status, physical or mental disability, genetic information, gender identity, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Perforce Software's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.