**Manager, Research Access Services, SASB** **Application Deadline:** 2 March 2025 **Department:** Research Libraries **Employment Type:** Full Time **Location:** Stephen A. Schwarzman Building **Reporting To:** Michelle Misner **Compensation:** $80,000 - $90,000 / year **Description** **Overview** Access Services is part of the Humanities and Social Sciences Research Division and is responsible for storing, locating, status updating, and delivering materials to the reading and study rooms in the Stephen A. Schwarzman Building. The Access Services team partners with the Research Collections and Preservation Consortium (ReCAP) in delivering materials stored in the Princeton storage facility to the research libraries. The Milstein 2 Research Stacks heralds a new way of managing research library inventory and the Access Services team is also responsible for ingesting, storing, and moving those research items to the requested location. This position is integral to successful public service in the Stephen A Schwarzman as well as the other research centers. The Operations Manager manages the inventory operation for materials stored in the Milstein Research Stacks and in ReCAP. This includes supervising the daily activities of Access staff in successfully locating materials, updating their status, and delivery to the proper service desk for use. **We are looking for someone we can count on to:** **Own** : + Operations and services of the Access Services unit **Teach** : + And train members in the daily operational needs of the unit **Learn:** + All aspects of the operations and services of the unit **Improve** : + Working relationships, services, and workflows across the unit **Some expectations for this role are that within:** **1 month** , this person will: + Be familiar with daily services and operational logistics of the Humanities Access and Operations unit **3 months** , this person will: + Propose and implement improvements to the operations and logistics of the unit **6 months and beyond** , this person will: + Maintain excellent public service, team dynamics, and operational efficiencies **Responsibilities** Reporting to the Rose Associate Director, Access and Operations, the Operations Manager, Access Services: + Provides oversight, supervision, and coordinates daily operations in Access Services, including filling reader requests and providing inventory control, scan and delivery, offsite materials delivery and requests, materials processing, and advanced requests of research library materials + Works closely with our Human Resources team to address individual staff and departmental development areas that enhances workplace productivity and collaboration + Interviews, selects, and supervises staff responsible for collection maintenance and circulation activities + Trains staff in circulation activities + Monitors the operations of each staff member in the identification and correction of work related issues + Resolves issues affecting staff and productivity + Resolves complicated circulation issues for Access Services in order to provide excellent public service + Manages patron feedback and issues in a timely manner + Assists with enforcing established policies and procedures within the unit + Documents and successfully share with staff members policies and procedures within the unit + Acts as liaison to other units within the Library + Manages projects in a timely manner while maintaining records and statistics + Oversees scheduling activities + Performs specialized clerical and technical duties as needed + Performs other related duties as required **Required Education, Experience & Skills** **Required Education & Certifications** Bachelor's degree or an additional 5 years of relevant work experience **Required Experience** 5+ years of relevant supervisory work experience, including significant experience in an urban library setting **Required Skills** + Effective leadership skills + Excellent interpersonal, oral, and written communication skills + Strong organizational skills and the ability to manage multiple tasks simultaneously + Demonstrated ability to establish priorities and effectively manage workflow + Must demonstrate strong attention to detail, speed and accuracy in carrying out duties + Ability to sort efficiently in alphabetic, numeric or alphanumeric order + Strong computer skills, including working knowledge of Microsoft Office programs and e-mail programs + Demonstrated ability to work with a team and on independent projects + Demonstrated flexibility and reliability + Customer service experience **Managerial/Supervisory Responsibilities** Manages both union (~22) and non union staff members **More...** **Core Values** _All team members are expected and encouraged to embody the NYPL Core Values:_ + Be **Helpful** to patrons and colleagues + Be **Resourceful** in solving problems + Be **Curious** in all aspects of your work + Be **Welcoming** and **Inclusive** **Work Environment** + Research library setting **Physical Duties** + Limited physical effort is required + Lifting up to 39 lbs required **Pre-Placement** **Physical Required?** No **Union/Non Union** Non-Union **FLSA Status** Exempt **Schedule** Regular research library hours, 35 hours a week _This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed._ **_The New York Public Library_** **_Salary Statement_** At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies. Union Salaries are determined by collective bargaining agreement(s).