Position Summary

Adidas is seeking a highly organized and detail-oriented Manager, Retail Operations Best Practices to drive operational excellence across our retail stores. This role will be responsible for leading the development, standardization, and maintenance of retail back-office Standard Operating Procedures (SOPs), within our House of Retail, ensuring efficiency, consistency, and compliance across all retail locations. The ideal candidate will be a strategic thinker with a passion for process optimization and a deep understanding of retail operations.

 

Key Responsibilities

 

SOP Development & Maintenance

Lead the creation, documentation, and continuous improvement of standardized back-office operating procedures for Adidas retail stores. Collaborate with cross-functional teams, including our Global Retail Ops, Finance, IT, Legal, Training, HR and Security, to ensure SOPs align with business objectives and regulatory requirements. Implement a structured approach to updating and maintaining SOPs as business needs evolve.

 

Operational Excellence & Compliance

Ensure retail back-office processes support a seamless and efficient store operation, reducing complexity and improving accuracy. Driving House of Retail as our “one stop shop” for all things operations. Monitor store compliance with established SOPs, identifying opportunities for training and reinforcement. Conduct audits and gap analyses to ensure process adherence and recommend corrective training as needed.

 

Training & Implementation

Develop training materials and programs to educate store teams on new and existing back-office procedures. Partner with Retail Training teams to integrate SOPs into onboarding and ongoing development programs. Act as the go-to resource for retail store teams, providing guidance and support for back-office operations.

 

Technology & Process Optimization

Work closely with IT and retail systems teams to enhance digital tools and platforms supporting back-office operations. Identify opportunities to leverage automation and technology to streamline processes. Stay informed on industry best practices and innovations to continuously improve Adidas’ retail operational efficiency.

 

Key Relationships:

Broader Retail Operations Team Retail Fleet Finance Marketing HR Security Team

 

 

Qualifications & Skills

 

5+ years of experience in retail operations, process management, or a similar role. Strong knowledge of retail store operations, inventory management, and financial procedures. Proven ability to document, implement, and maintain standardized processes. Excellent project management and organizational skills, with attention to detail. Strong communication and collaboration skills to work effectively across teams. Experience with retail management systems and workflow automation tools. Ability to manage multiple projects in a fast-paced, dynamic environment. Ability to lead and develop a team Experience with SharePoint a plus Ability to travel up to 25% of the time within North America