- Lead the development and implementation of AI-related (but not limited to) reverse policies and operations for LAZADA, ensuring efficient and cost-effective processes across the supply chain.
- Collaborate with cross-functional teams, including but not limited to Product, Tech, AI, Business Risk, Logistic, and Customer Care to design and optimize reverse flow strategies that enhance customer satisfaction.
- Monitor and analyze reverse performance, identifying areas for improvement and implementing corrective actions to minimize losses.
- Develop and maintain strong relationships with key business partners and internal stakeholders, to drive alignment and enhance operational excellence.
- Stay updated on industry trends, regulatory changes, and best practices to continuously improve the reverse policy&ops function.