The Manager, Risk Intelligence and Analytics will report to the Director, Risk Intelligence and Analytics in the Global Risk Intelligence and Technology (GRIT) function. The role will be responsible for delivering various functional capabilities including but not limited to analytics, large language models, reporting, modeling, automation, and other related operational risk management activities, as well as supporting the development and execution of the relevant roadmaps and plans for the function.

Position Responsibilities:

Lead the automation of processes for collecting and analyzing data across the enterprise, ensuring accuracy and efficiency.

Monitor, optimize, and provide training on automated systems, while identifying opportunities for further automation and process improvements.

Provide support to Risk and Technology Tooling team on data ingestion, clean-up, mapping etc. (e.g., data analysis, data clean-up, validation, creating and maintenance of reports and dashboards)

Identifying opportunities for creating efficiencies within reporting framework and processes.

Assist in testing, cleaning, and preparing data for reporting readiness.

Assist in the generation of reports and ensuring accuracy in the metrics being reported.

Assist with documenting processes, procedures, project work and ad hoc request as required.

Required Qualifications:

A solid background of at least five (5) to eight (8) years in risk management, focusing on data analytics

Knowledgeable in financial services, insurance, and operational risk management.

Proficient in Power BI and Power Platform (Power Apps / Power Automate) for creating interactive dashboards, automating workflows, and developing custom applications.

Preferred Qualifications:

Skilled in dashboard design with a focus on UI/UX.

Experience in big data analysis, including the use of Azure (particularly Synapse Analytics) to process and interpret large datasets.

Expertise in statistical software (e.g., Python, R) and risk management tools, along with experience in automating data processes and implementing digital solutions.

Knowledgeable in database schemas, data modeling, and ETL processes.

Strong reporting skills, with attention to detail and the ability to work under tight deadlines, ensuring precise and accurate financial risk analysis.

Highly organized individual with strong time management and organizational skills.

Self-starter with the ability to work independently.

Excellent collaborative and relationship building skills; showing tact and diplomacy in dealing with others.

Ability to learn quickly and be comfortable with adjusting to ad-hoc changes in workflow.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid