Job Description

Based in Hyderabad, join a global healthcare biopharma company and be part of a 130-year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.   Be part of an organization driven by digital technology and data-backed approaches that supports a diversified portfolio of prescription medicines, vaccines, and animal health products.  Drive innovation and execution excellence. Be the leaders who have a passion for using data, analytics, and insights to drive decision-making, which will allow us to tackle some of the world's greatest health threats.   
  

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that serve our company purpose to save and improve lives. An integral part of our company IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.    

  

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging  in our global organization that partners across the entire company. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.   

Role Overview 

 

The SAP OTC (Over the Counter) eCommerce Associate Director will be responsible for leading and managing SAP Order-to-Cash processes within our eCommerce platform. This role involves collaborating with cross-functional teams to design, implement, and optimize SAP solutions that enhance the customer journey and streamline business operations. The ideal candidate will have a strong background in SAP OTC, eCommerce platforms, and a proven track record of successful project delivery. 

 

What will you do in this role: 

Lead the design, implementation, and optimization of SAP OTC processes within the eCommerce landscape 

Collaborate with cross-functional teams, including IT, sales, marketing, and supply chain, to ensure seamless integration of SAP solutions with eCommerce platforms. 

Manage end-to-end project delivery, including requirement gathering, solution design, configuration, testing, and deployment. 

Provide expert guidance and recommendations on SAP best practices to enhance order management, billing, invoicing, and customer service processes. 

Identify opportunities for process improvements and automation to increase efficiency and reduce operational costs. 

Ensure data accuracy and integrity across SAP and eCommerce systems. 

Troubleshoot and resolve complex issues related to SAP OTC processes in a timely manner. 

Mentor and train junior team members and stakeholders on SAP OTC functionalities and processes. 

Stay updated on industry trends, SAP advancements, and emerging eCommerce technologies to drive continuous improvement. 

Develop and maintain comprehensive documentation for SAP OTC processes and system configurations. 

 

 

What Should you have: 

Bachelor’s degree in information technology, Business Administration, or a related field.  

Minimum of 8-10 years of experience in SAP OTC module with a focus on eCommerce. 

Proven experience in leading SAP OTC implementations and integrations with eCommerce. 

Strong understanding of end-to-end order management, billing, and invoicing processes. 

Excellent project management skills with a track record of delivering projects on time and within budget. 

Strong analytical and problem-solving skills with the ability to troubleshoot complex issues. 

Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and stakeholders. 

SAP certification in OTC or related modules is a plus.   

 
Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation.   

 

Who we are:  

 We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world. 
 

 What we look for: 

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today. 

#HYDIT2025

 

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

Asset Management, Benefits Management, Management System Development, Product Management, Requirements Management, Stakeholder Relationship Management, Strategic Planning, System Designs

Preferred Skills:

Job Posting End Date:

01/31/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R329030