**Qualifications:** + Bachelors Degree in Arts/Sciences is preferred + A combination of education, training and experience may be considered in lieu of a degree + A minimum of 7 years’ progressive experience in a related field + 7+ years of Incident Management, Problem Management, or Crisis Management experience required + Experience leading a team of Service Delivery Managers, Technical Operations Manager or similar group + Information Technology Infrastructure Library (ITIL) Certified preferred + Ability to effectively lead a team and collaborate with other teams as necessary + Experience in ITIL Service Management practices, including Incident, Change, Request and Problem Management + Advanced Skills in MS Office applications including Excel, Work, and Outlook + Experience with ServiceNow or other ticketing tool + Ability to work independently and to be proactive + Excellent documentation skills and attention to detail + Ability to communicate well with customers and co-workers + Ability to work in a team environment + Strong problem-solving skills + Strong communication skills (written, verbal, and presentation) Want to learn more about WWT Services? Check us out on the platform: Infrastructure Services Overview (https://www.wwt.com/service/infrastructure-services/overview) The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: + Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program + Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement + Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement + Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program **Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities** **Preferred locations: MO, FL, NC, TX, AZ, IL, MA, VA, AL, LA, GA, MN, OH, MI, WI, IA, SC** WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources. WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.