The Manager, Service Strategy serves as strategic partner + operational leader for the Vice President of Professional Services. As an integral part of the Professional Services leadership team, you will ensure the effective execution of priorities, strategic initiatives, & organizational goals. This role is critical in driving alignment across the Services organization, fostering collaboration, and enabling operational excellence. You will act as an extension of Services leadership, providing decision support, managing key projects, & representing the office in high-level engagements. **Responsibilities** + **Strategic Planning + Execution** + Collaborate with Service leadership to define + implement the strategic vision and roadmap for the Services organization. + Lead planning processes, including goal setting, performance tracking, & progress reporting. + Translate high-level strategies into actionable plans with clear milestones + accountability. + Partner with key business function leadership across the organization to drive organizational objectives, including Operations, Growth, Customer Success, Finance, Product, Legal, & Human Resources. + Maintain industry + product knowledge; inform of changing market conditions + competitive landscape. + **Operational Efficiency** + Oversee the operational cadence of the Services organization, including planning meetings, executive reviews, & key deliverables. + Identify + resolve roadblocks to ensure timely completion of projects +initiatives. + Drive process improvement initiatives to optimize team performance + resource utilization. + **Communication and Alignment** + Act as a liaison between leadership and internal/external stakeholders to ensure consistent communication + alignment. + Prepare presentations, reports, & briefings for executive-level discussions. + Facilitate cross-functional collaboration between teams to ensure alignment on goals + priorities. + **Project and Program Management** + Lead high-impact initiatives on behalf of the Vice President, ensuring successful execution + measurable outcomes. + Manage special projects, including planning, resource allocation, & stakeholder engagement. + Monitor + ensure teams are meeting or exceeding key performance metrics, including bookings, financial, operating performance, utilization, customer satisfaction, & employee engagement. + Deliver on results in support of achieving the company’s quarterly + annual financial goals. + **Executive Support** + Provide strategic counsel + insights to the Services leadership, enabling informed decision-making. + Represent Services leadership in meetings + communications, ensuring their vision + priorities are upheld. + Serve as a trusted advisor and thought partner to the senior leadership team. + Act as a leadership sponsor and escalation point for customer or team members to help resolve complex/critical customer situations + Facilitate formal and informal executive level presentations as needed + Manage overall budget and resources. + Other work as assigned by leadership. **Required Knowledge and Skills** + Financial understanding of budgets, P&L, & revenue goals. + Ability to influence others in a matrixed environment. + Ability to lead + motivate people and encourage teamwork. + Ability to communicate effectively with leadership and a clear vision of program + process integration to ensure a seamless implementation experience. + Thought leader able to manage change, take active leadership, & make timely decisions. + Strong organizational, analytical, & problem-solving capabilities. + Exceptional communication + interpersonal skills, with the ability to engage at all organizational levels. + Analytical mindset with the ability to synthesize information + present actionable insights. + High emotional intelligence, adaptability, & a collaborative approach to problem-solving. **Basic Qualifications** + Bachelor’s degree + Minimum five years in managerial roles. + 8+ years of experience in a leadership, project management, or strategic planning role, ideally in a professional services, operations, or healthcare organization. + Previous experience in Sales, Professional Services, or Customer Success function. **Preferred Qualifications** + MBA + 10+ years demonstrated experience in roles leading transformational strategies within healthcare, technology service, or consulting industries. + Experience with CRM, ERP, & services automation applications or program/portfolio management tools. + Healthcare + pharmacy industry experience. **Work Conditions** + Remote based. + Customer + internal team travel as required. + Management of a remote team. Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”   Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.  Our guiding principles inform everything we do:  + As **Passionate Transformers** , we find a better way to innovate relentlessly.  + Being **Mission Driven,** we consistently deliver on our promises.  + Our **Entrepreneurial** spirit makes the most of EVERY opportunity for innovation.  + Understanding that **Relationships Matter** creates synergies that yield the greatest benefits for all. + **Intellectually Curious,** eager to think deeper to learn and improve. + In **Doing the Right Thing** , we lead by example in ALL we do.  We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster diversity and inclusion, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all. **About The Team** Omnicell is dedicated to fostering a diverse and inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at Recruiting@omnicell.com . At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations. Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward. Job Identification: 3617 Job Category: Change Management Posting Date: 01/14/2025, 9:09 PM Job Schedule: Full time Locations: Dallas, TX, United States Job Level: Supervisor / Manager All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.