The Manager, Service Strategy serves as strategic partner + operational leader for the Vice President of Professional Services. As an integral part of the Professional Services leadership team, you will ensure the effective execution of priorities, strategic initiatives, & organizational goals. This role is critical in driving alignment across the Services organization, fostering collaboration, and enabling operational excellence. You will act as an extension of Services leadership, providing decision support, managing key projects, & representing the office in high-level engagements.

Responsibilities

Strategic Planning + Execution Collaborate with Service leadership to define + implement the strategic vision and roadmap for the Services organization. Lead planning processes, including goal setting, performance tracking, & progress reporting. Translate high-level strategies into actionable plans with clear milestones + accountability. Partner with key business function leadership across the organization to drive organizational objectives, including Operations, Growth, Customer Success, Finance, Product, Legal, & Human Resources. Maintain industry + product knowledge; inform of changing market conditions + competitive landscape.

 

Operational Efficiency Oversee the operational cadence of the Services organization, including planning meetings, executive reviews, & key deliverables. Identify + resolve roadblocks to ensure timely completion of projects +initiatives. Drive process improvement initiatives to optimize team performance + resource utilization.

 

Communication and Alignment Act as a liaison between leadership and internal/external stakeholders to ensure consistent communication + alignment. Prepare presentations, reports, & briefings for executive-level discussions. Facilitate cross-functional collaboration between teams to ensure alignment on goals + priorities.

 

Project and Program Management Lead high-impact initiatives on behalf of the Vice President, ensuring successful execution + measurable outcomes. Manage special projects, including planning, resource allocation, & stakeholder engagement. Monitor + ensure teams are meeting or exceeding key performance metrics, including bookings, financial, operating performance, utilization, customer satisfaction, & employee engagement. Deliver on results in support of achieving the company’s quarterly + annual financial goals.

 

Executive Support Provide strategic counsel + insights to the Services leadership, enabling informed decision-making. Represent Services leadership in meetings + communications, ensuring their vision + priorities are upheld. Serve as a trusted advisor and thought partner to the senior leadership team. Act as a leadership sponsor and escalation point for customer or team members to help resolve complex/critical customer situations Facilitate formal and informal executive level presentations as needed Manage overall budget and resources. Other work as assigned by leadership.

 

Required Knowledge and Skills

Financial understanding of budgets, P&L, & revenue goals. Ability to influence others in a matrixed environment. Ability to lead + motivate people and encourage teamwork. Ability to communicate effectively with leadership and a clear vision of program + process integration to ensure a seamless implementation experience. Thought leader able to manage change, take active leadership, & make timely decisions. Strong organizational, analytical, & problem-solving capabilities. Exceptional communication + interpersonal skills, with the ability to engage at all organizational levels. Analytical mindset with the ability to synthesize information + present actionable insights. High emotional intelligence, adaptability, & a collaborative approach to problem-solving.

Basic Qualifications

Bachelor’s degree Minimum five years in managerial roles. 8+ years of experience in a leadership, project management, or strategic planning role, ideally in a professional services, operations, or healthcare organization. Previous experience in Sales, Professional Services, or Customer Success function.

Preferred Qualifications

MBA 10+ years demonstrated experience in roles leading transformational strategies within healthcare, technology service, or consulting industries. Experience with CRM, ERP, & services automation applications or program/portfolio management tools. Healthcare + pharmacy industry experience.

Work Conditions

Remote based. Customer + internal team travel as required. Management of a remote team.