Welcome page Returning Candidate? Log back in! Manager, Software Release Management Job Locations IN-TA-Hyderabad Position Type Regular Full-Time Requisition ID 2025-6695 Category Other C1 Company Overview

C1: 1 Contact, 1 Connection, 1 Choice

 

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

 

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Overview

Summary

The Manager, Software Release Management is responsible for managing a team of technical associates responsible for reporting and implementing software updates for managed service customers. This is accomplished by understanding and adhering to processes and procedures of the functional area to ensure timely and consistent results for the customer base.

Responsibilities

Essential Functions

Coaches and develops technical resourcesActs as an escalation point to resolve client issuesCreates and enforces processes that enhance the services delivered to the client or to internal resourcesMonitors ticket activity to ensure that client issues are resolved expeditiouslyMonitors the overall performance of the team by utilizing performance metrics, Alert, KPI reports, etc.Monitors ticket hygiene and customer satisfactionCommunicates "red hot" items to managementReviews and makes recommendations to enhance processes based on feedback of their teamOversees SRM program and ensure contractual requirements are met

Additional Specific Duties and Responsibilities

Leads onboarding tasks as requiredCollaborates with other functions like Incident Management, Change Management and Service transition teams to manage customer relationshipStays current on latest UC products and software versions to maintain offer competitivenessParticipates in manager on-call rotation and provide afterhours support for teamFacilitates and participates in knowledge transfers as requiredParticipates and completes assigned training initiatives as determined by managerDelivers program efficiencies and cost containmentsAssists other managers in ticket escalations Qualifications

Required Qualifications

Bachelor's degree (Master’s preferred) in Computer Science, Information Technology, or Management; candidates may have a high school diploma with 5 years’ experience in customer relationship management, along with 5+ years of experience in the Avaya, Cisco, Microsoft, and/or VMware product line in a telecommunication environment/organizationExceptional, definable leadership experience with proven resultsPrior strong technical experience working in a technical role within a managed services organizationDemonstrated ability to lead complex project teams to deliver resultsSuperior negotiation, coordination, and conflict resolution skillsStrong analytical, interpersonal, and relationship building skillsStrong work ethic and personal drive to excelExceptional organizational skills and attention to detailKnowledge and exposure to Six Sigma, ITIL, CMM, Baldridge, Lean, or other best practice frameworksAbility to analyze complex information system dataAbility to use (and learn new) complex systems, technologies, and applicationsAbility to adapt to change quickly and multi-taskMust possess excellent oral and written communication skills in EnglishProficient in Microsoft applications (Excel, OneDrive, PowerPoint, SharePoint, Teams, Word, etc.)Excellent project management skills, facilitation skills, influencing and negotiation skillsMust be willing to work non-traditional hours including nights and weekendsAbility to perform work for long periods of sedentary tasks

Desired/Preferred Qualifications

Industry level certifications a plus in Avaya, Cisco, ITIL, Microsoft, PMP, VMware, etc.Prior experience leading highly technical teams onshore/offshore in a 24x7 environment Additional Information

C1 BENEFITS

* 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
* Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser)
* HSA with + Employer Contribution
* In-vitro Fertility (treatment coverage)
* Dental
* Vision (2 plans: 12-month and 24-month frames allowance)
* FSA Plans (Healthcare, Dependent care and Limited Purpose)
* Pre-tax Commuter Plans
* Employer-paid Life Insurance
* Employer-paid Short + Term Disability
* Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments)

* Paid Parental Leave (4 weeks at 100%)
* Employee Assistance Plan
* Voluntary Life Insurance
* Legal/ID Theft Plans
* TeleHealth Options
* Wellness via Omada Health (healthy living solution)
* Travel Assistance
* Business Travel Accident Coverage
* Employer-paid Pet Telehealth
* Accident Insurance
* Critical Illness Insurance
* Hospital Indemnity Insurance
* Volunteer Time Off

* On Demand Pay (Daily Pay)

Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO Statement
C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm<http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm>

Notice of E-Verify Participation

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf <https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf>

Right to Work

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf<https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf>

 

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