Strategic Partnership Manager

 

Role Summary: 

The Strategic Partnership Manager will play a critical role in managing the interaction for TireHub’s major fast-growing accounts. They are the main point of communication between the customer and TireHub’s management function. Their core focus will be the growth of the interpersonal relationships, revenue, margin, and volume for specific major accounts. They work closely with Sales, Ops, IT and finance to provide the customer with the highest level of service, while maximizing TireHub’s profits. Additionally, the (SPM) works on advanced projects or business issues requiring industry knowledge.  

This is a highly visible and critical leadership function that reports to the Key Dealer National Leader.

 

The individual must exhibit the following core TireHub commitments:  

 

Approachable - If a company could smile, we would. Instead, we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships. 

Adventurous - What TireHub is set up to do is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique. 

Relentless - We tackle our work with energy. We deliver on our commitments with enthusiasm. And we don't give up until we get to the end.  

Speedy - Speed is the currency of the tire industry. When we commit to a job, we get the job done – and we do it fast. 

 

Role Specifics:

·         Develop, maintain, and manage a strategic account plan for assigned fast-growing customers

·         Formulate a robust strategy and deliver comprehensive business plan to address customer priorities, to include pre-launch and post- launch events to support the stakeholder’s success

·         Leverage a comprehensive understanding of customer’s products and services to provide recommendations on customer product screen

·         Responsible for management, structure, and strategy to optimize pricing with key accounts

·         Create, implement, and drive promotions based on TireHub’s strategic business plan

·         Consult and influence ideas for management and customers, across a wide variety of functions

·         Collaborate with multiple channels, to include IDC, KDM, etc. to ensure customer needs are maintained on a local and national level 

·         Responsible for creating platforms & campaigns to support increased sales for assigned account

·         Drive and implement specific business strategies and initiatives with the team to achieve desired results.

·         Lead an integrated strategic account plan to ensure TireHub business model is expanded as part of the customer’s strategic planning.

·         Monitor customer programs, build reports that highlight program outcomes, and provide results to stakeholders

·         Deliver superior customer service and tailor the service approach to the assigned customers’ needs, buying habits, and TireHub’s business model

·         Identify and help drive future IT solutions and integrations to benefit the customers’ needs

·         Provide regular team and account updates to leadership

·         Build a positive outlook and engage TireHub businesses as needed to support the customer’s strategic plans.

·         Uphold TireHub’s culture and business conduct

Competencies:

Business Insight: Applying knowledge of business and the marketplace to advance the organization’s goals. Financial Acumen: Interpreting and applying understanding of key financial indicators to make better business decisions. Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems Resourcefulness: Securing and deploying resources effectively and efficiently. Reporting: Maintain constant knowledge of the performance of each account with the ability to generate reporting for all metrics for both management and customer review as needed Motivation: This is a fast paced, high-energy industry and office environment that requires a strong work ethic and the ability to work autonomously. Collaborates: Building partnerships and working collaboratively with others to meet shared objectives

 

Experience and Education:

Bachelor’s degree in business or marketing preferred 8+ years’ experience of enterprise account experience 8+ years’ of sales experience specific to the Tire Industry is highly recommended Strong project management skills and demonstrated ability to work successfully on cross-functional teams Ability to innovate and creatively solve problems in a highly collaborative manner Willingness to travel (up to 50-75%)

Knowledge, Skills, and Abilities:

 

Excellent communication skills-both verbal and written Excellent interpersonal and intercultural skills Excellent critical, strategic, problem-solving and creative-thinking skills Excellent time management skills CRM/ Power BI/P21 knowledge is a plus Manufacturer Systems knowledge is a plus TireHub and Program knowledge is a plus

This role is home-based, but candidates must reside in the South Region, including GA, TN, AL, MS, or LA, or be within a reasonable commuting distance.