Job Title:

Manager, Strategy

Job Description

We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
Challenge Conventions
Deliver outcomes unimagined
Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
#LI-Remote

Are you passionate about leveraging data, generating compelling and actionable insights that drive business value, and being part of a team? Then we have the perfect role for you!

Essential Functions/Core Responsibilities

Serve clients across a range of industries to drive impactful business value through improved customer journeys and better customer experiencesBuild trusted client relationships through proactive account management and exceptional project deliveryDevelop an analytic approach, document tasks and manage timelines for new/existing clients in support of our consulting projectsLead a team through analysis of large client data sets and qualitative discovery such as interviews, focus groups, observations, process mapping, and review of client documentation and metricDevelop recommendations for improvements with calculated ROI/impact expectations related to the project initiativesConduct internal and client-facing presentations to provide thought leadership, findings, and recommended changes for improvementPartner cross-functionally to translate business needs into new solutions for customersTeach others how to derive insights that are not obvious and build recommendations that have a solid business case for successOversee, coach, and directly manage direct reports

Candidate Background & Profile

5+ years of hands-on experience using quantitative and qualitative analysis to identify root cause and provide recommendations.1+ year of contact centers and self-service channels experienceCommunicate ideas to senior executives as well as internal and external stakeholdersProven experience organizing and prioritizing projects in a fast-paced and deadline-oriented business environment with a focus on continual improvementDemonstrated ability to guide and manage customer transformation effortsSolid understanding of the organization's business operations and industry. Demonstrated business acumenBachelor's degree in related field from a four-year college or university with four to eight years of consulting or analytics experienceAdvanced to include, Word, Excel (can maintain complex spreadsheets) and PowerPoint.

Location:

USA, IA, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

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If you wish to review the Affirmative Action Plan, please click here.