Manager, Team Member Experience
habit burger grill
Champion a world-class employee experience (EX) that fosters a thriving workforce, drives organizational success, and aligns seamlessly with the overall customer experience (CX). In this pivotal role, you will help build an engagement ecosystem through the creation and implementation of the EX-strategy and listening program for KFC Global.
Strategic Visionary:
Collaborate with key stakeholders to develop and implement a multi-year, globally-aligned EX strategy that empowers employees, aligns with business goals, and enhances the brand's reputation. Champion a proactive and data-driven EX mindset across the organization, embedding EX into organizational culture. Act as a strategic thought partner for Operations, leading ad-hoc initiatives to define the Operator/RGM of the future and drive other key initiatives that promote operational excellence.
Employee Voice & Insights:
Operational Excellence & Global Alignment:
Collaboration & Influence:
Continuous Learning & Advocacy:
Education/Certifications
Required: Bachelor’s degree in human resources, business, or related field Preferred: Master’s Degree in organizational development, IO psychology, or related field
Required Experience:
7+ years of experience in progressively senior HR roles. Demonstrated success in leading EX initiatives and driving positive outcomes in a global organization. Ability to develop and execute a comprehensive EX strategy aligned with organizational goals. A conceptual understanding of employee measurement and survey practices, inferential statistical analyses such as correlation and regression, and basic Machine Learning applications. Genuine enthusiasm for creating a positive and engaging workplace for all team members. Project Management experience, including ability to manage budgets and timelines. Expertise in using data and analytics to measure and improve EX. Ability to flex style, see the bigger picture, and anticipate stakeholder needs. Superior written and verbal communication skills, including ability to manage multiple stakeholders at varying levels of seniority. Initiative, creative thinking, and ability to work with ambiguity, sometimes with minimal supervision.Preferred Experience:
Prior experience in highly matrixed, global organizations
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