Requisition Number: 509142

Why North Memorial Health?

At North Memorial Health you will be a valuable member of our inclusive and nurturing team that values professional growth, offering big benefits like tuition reimbursement and a supportive culture with a world of education and training opportunities.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 25 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center, and Level III NICU. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

Adoption Reimbursement up to $3000 per child! Child Care Discount Program with New Horizon 10% off weekly childcare tuition! Education/Tuition Reimbursement  24/7 Fitness Center Access for all benefit eligible team members!

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias. Some of these initiatives include:

Addressing system racism and inequities through our Safer Work Environment (Safer) initiative Use of pronoun badges and preferred names Encouraging cultural awareness through education and training

About this position

Manager Team Member Service Center and HR Systems is responsible for the HR Team Member Service Center (call center), Leave of Absence and HR Systems Administration. They are responsible for maintaining best in class HR Service-Call Center and Leave of Absence processes, and maintaining HRIS systems, workflows and matrixes. The position is responsible for leading, coaching, and developing the teams, while establishing strong working relationships with stakeholders and serving as an escalation point. This position is responsible for assuring unmatched service for our team members and leaders.

 

Requirements

Education

• Bachelor’s degree in human resources, Business Administration or related field preferred; or equivalent years of work experience.   

Experience

• 5 or more years of experience working in a Human Resources, Leave of Absence or HRIS related position. 2 years’ experience working in a call center environment or with call center software.

Knowledge, Skills and Abilities
• Human Resources transactional processing
• Working knowledge of Human Resources Service-Call Center operations
• Strong customer service orientation
• Strong communication and listening skills to be able to deliver unmatched customer service with respect to customer diversity
• Ability to deal effectively with dissatisfied customers with patience, professionalism, and compassion
• Ability to maintain confidentiality
• General computer knowledge, including MS Excel, Word, and Outlook
• Strong organizational and time management skills
• Ability to deal with ambiguity and change and multiple customer requests in a timely manner
• Strong attention to detail
• Familiarity with the healthcare industry, and associated roles, rules, and regulations, preferred
• Excellent communication skills for written, interpersonal, small-group, and presentation deliveries
 

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.

Work Group: Non Contract

Hours per two week pay period: 80

Shift: Days 8 hours    

Weekend Requirement: None

Call Requirement: None

Remote or On-site: Hybrid Remote

FLSA Status:  Exempt

Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

Salary Range: $78,000-$121,000, based on experience

Bonus Structure: This position is eligible to participate in Leadership Short-Term Incentive program.