Your job is more than a job.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work.  This is not an exhaustive list of all duties and responsibilities.  LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

GENERAL DUTIES:

Management of departmental employees to include interviewing and hiring, new employee orientation, competency assessment, performance evaluation, etc. as delegated/designated by department director: Provides departmental training for all newly hired staff and keeps staff advised/trained on all new policies and procedures.Demonstrates acceptable leadership skills and sets clear expectations for employees.Maintains employee accountability with all hospital policies and procedures.Responsible for hiring and holding staff accountableResponsible for conducting performance evaluations and competency assessments in a timely manner.Schedules employees and staffs department in accordance with staffing plan and care/service needs.Reconciles timecards and demonstrates accurate and timely approval of employees' time records.

Processing incoming and outgoing communications courteously, while maintaining a positive and professional image: 

Answers all incoming calls and direct calls to the appropriate department.Checks bulletin board and logbooks for all pertinent information.Forwards messages and faxes as needed to guests and various departments.

Compiles and prepares monthly invoices for department: 

Provides a variety of monthly, quarterly and annual statistical reports to administration, i.e., fees and revenues collected, arrest reports, incident reports, etc.Responds to public concerns regarding divisional programs and makes reasonable attempts to correct situations.Maintains responsibility for individual access to police records by either the public or city personnel and search requests as part of the investigative process for the completion of special records.

Orders necessary supplies for department and arranges for necessary maintenance: 

Maintains beeper list and beep personnel according to type of pager. Maintains on-call schedules and connects after hours calls to the appropriate on call physician.Learn all of the different panels and alarms and what they are for to notify the appropriate personnel when an alarm triggers.Notifies Engineering and/or Safety/Security immediately when alarms or equipment malfunctions or when unsafe conditions occur.

EXPERIENCE QUALIFICATIONS

4 years of PBX/telephone experience1 year of experience as a Communications Operator or equivalent with high volume call centers/police dispatch centers.1 year of supervisory/management experience in a healthcare setting preferred.

EDUCATION QUALIFICATIONS

High School Diploma or equivalent or appropriate work experience

KNOWLEDGE, SKILLS, AND ABILITIES

Considerable knowledge of general office procedures.Some knowledge of basic bookkeeping practices.Skill in use of personal computers and ability to gather data, compile information and prepare reports.Customer service skills.Ability to meet multiple deadlines.Ability to develop and maintain record-keeping systems and procedures.Ability to develop, plan and implement short- and long-range goals policies and procedures.

REPORTING RELATIONSHIPS

Does this position formally supervise employees? Yes

FUNCTIONAL DEMANDS

Sedentary: Very light physical requirements- Sedentary Work- Exerting up to 10 pounds of force occasionally (occasionally means activity or conditions exist up to 1/3 of the work day), and/or, a negligible amount of force frequently (frequently means activity or condition exists from 1/3 to 2/3 of the work day) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

WORK SHIFT:

Variable Hours (United States of America)

LCMC Health is a community. 

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary

About East Jefferson General Hospital

East Jefferson General Hospital, a landmark of LCMC Health’s incredible community of care, has been the go-to hospital for health, wellness, and one-of-a-kind care in East Jefferson Parish for over 50 years. And we’re only beginning to realize our greatest potential.  Learn more about East Jefferson General Hospital and our legacy, our future, and our national recognition as a Nurse Magnet Hospital.

Your extras

Deliver healthcare with heart. Give people a reason to smile. Put a little love in your work. Be honest and real, but with compassion.  Bring some lagniappe into everything you do. Forget one-size-fits-all, think one-of-a-kind care. See opportunities, not problems – it’s all about perspective. Cheerlead ideas, differences, and each other. Love what makes you, you - because we do

You are welcome here. 

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities.  LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

 

Simple things make the difference. 

1.    To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 

2.    To ensure quality care and service, we may use information on your application to verify your previous employment and background.  

3.    To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 

4.    To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.